Christine Q.
Paranaque City, Philippines
Customer Service Representative | Phone, Email, and Chat Support
$4.00/hr
Hello, I hope you're doing well and thank you for checking my profile!
SUMMARY:
A highly motivated and results-oriented Customer Service Representative with 2 years and 8 months of experience in inbound calls, chat support, and email support. Proven ability to provide exceptional customer service while multitasking efficiently and managing time effectively. Passionate about helping people and ensuring a positive customer experience.
SKILLS:
Customer Service: Inbound Calls, Chat Support, Email Support
Communication: Excellent written and verbal communication skills
Problem-Solving: Ability to identify and resolve customer issues efficiently
Multitasking: Adept at handling multiple tasks simultaneously
Time Management: Proficient in prioritizing tasks and meeting deadlines
Technical Skills: Proficient in various software applications used in customer service environments
EXPERIENCE:
Customer Service Representative (Alorica | September 2021 - May 2024)
- Handled inbound calls, chat inquiries, and email support for 6 lines of business
- Provided exceptional customer service by resolving inquiries, troubleshooting problems, and exceeding customer expectations
- Achieved a 98% quality rating consistently
Freelance Administrative Tasks (March 2023 - Present)
- Schedule Meetings
- Managing Files
Skills
Skills
- Outbound Call
- Inbound Inquiry
- Chatbot
- PDF Conversion
- Typing
- Virtual Assistance