Nino B.
San Jose del MontePhilippines
100% Job Success
Top Rated Plus

Insurance Coordinator | End-to-End Dental Billing Spc | CS Manager

Nino is a seasoned professional with a decade of experience in the customer service industry. He values integrity and believes in cultivating strong relationships with his colleagues. Nino has worked in various fields, including Sales, Technical, Health (Dental insurance), E-commerce, and Leadership, making him a versatile and well-rounded individual. For five years, from April 2014 to July 2019, Nino worked for a Dental Insurance Company, starting as an agent and eventually being promoted to a lead position. He then moved on to an E-commerce Company where he supervised a multilingual team of 20-30 employees for three years. In August 2022, Nino decided to pursue a freelancing career and left his office job. SET OF SKILLS - Excellent communication skills, both written and spoken. - Excellent leadership and people skills. - Strong phone and verbal communication skills along with active listening - Meet personal/team qualitative and quantitative targets - Ability to communicate technical information to non-technical employees. - Familiarity with CRM systems and practices - Excellent problem-solving and troubleshooting skills - Ability to multi-task, prioritize, and manage time effectively - Ability to effectively execute tasks in a high-pressure environment - In-depth knowledge of insurance products and policy schedules - Ability to explain detailed policy concepts in a simple way - Provide accurate, valid, and complete information by using the right methods/tools - Experienced in using Practice Management Systems - Dentrix, TDO, Open Dental, and PBS. - Tools: Gsuite, Zendesk, Shopify, Slack, MS Office, MS Teams, Jira, Five9, Gorgias, Ring Central, Zenith, Gladly, ShipBob, Fulfil, RubyHub, MainChain, and Stella Connect.

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Skills

  • Order Tracking
  • Email Support
  • Insurance Claim Submission
  • Communication Etiquette
  • Insurance Verification
  • Customer Satisfaction
  • Revenue Cycle Management

Testimonials

Endorsements from past clients

"Nino is very flexible and goal oriented person. He knows how to manage people well and a good communicator. I admire him because of his innovative ideas when it comes to engagement activities. "

Hanna R. | Disputes Team Lead
Sep 2022

Verified


"Nino has been with our company for a couple of years and it was a great pleasure to work with him. Nino is very determined to deliver and never failed on any of his responsibilities when he was with our company. he is a great coach and mentor to his team mates and takes his KPI's very seriously! I would hire him again if he would apply."

Judith P. | Executive Vice President
Sep 2022

Verified