Rocel Florenz C.
Las Pinas, Philippines
100%
Job Success
Awesome Customer Support
$11.00/hr
With 10 years of extensive experience working in Customer Service and assisting customers with their concerns on purchased services/products.
In my experience, I am able to:
- Answer product inquiries.
- Handle Escalations.
- Meet Key Performance Indicators.
- Maintain Customer Satisfaction.
My primary focus is on Email and Chat support. I have a good command of the English language and am able to converse well.
I work with businesses/organizations that care about quality. Quality work and services will get you customer satisfaction and loyalty.
I am knowledgeable in using Zendesk, Intercom, ReAmaze and other CRM tools.
I am looking forward to meeting you!
Work history
Work history
ONGOING Customer Service Front Lines
Sep 2, 2020
-
Jul 15, 2021
"Great work."
Private earnings
Need People with Active Facebook Account
Aug 31, 2020
-
Mar 30, 2021
No feedback given
Private earnings
Customer Service
Dec 7, 2020
-
Present
Job in progress
Private earnings
Need to hire 20 freelancers.
Sep 13, 2020
-
Present
Job in progress
Private earnings
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Skills
Skills
- Order Processing
- Order Tracking
- Inbound Inquiry
- Online Chat Support
- Email Support
- English
- Technical Support
- Customer Support
- Ticketing System
- Email Communication
- Email Etiquette
- Customer Satisfaction
- Customer Service
- Product Knowledge
- Data Entry
- Outbound Sales