Rocel Florenz C.
Las PinasPhilippines
100% Job Success
Top Rated Plus

Awesome Customer Support

With 10 years of extensive experience working in Customer Service and assisting customers with their concerns on purchased services/products. In my experience, I am able to: - Answer product inquiries. - Handle Escalations. - Meet Key Performance Indicators. - Maintain Customer Satisfaction. My primary focus is on Email and Chat support. I have a good command of the English language and am able to converse well. I work with businesses/organizations that care about quality. Quality work and services will get you customer satisfaction and loyalty. I am knowledgeable in using Zendesk, Intercom, ReAmaze and other CRM tools. I am looking forward to meeting you!

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Skills

  • Order Tracking
  • Inbound Inquiry
  • Email Support
  • Technical Support
  • Ticketing System
  • Email Communication
  • Email Etiquette
  • Customer Satisfaction
  • Product Knowledge