Feiah Naila T.
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Executive Assistant | Expert Customer Service Rep | 4 Years Experience

Hello, I'm Feiah. I worked in the corporate world for 8 years, holding positions such as Marketing Assistant, Marketing Manager, Finance Assistant, and Account Officer before transitioning to freelancing. I have been freelancing for about 4 years now, working closely with CEOs, COOs, business owners, and top managers as their right hand. Over the years, my experience in administration and customer service has grown significantly. My role has expanded as my skills have developed in the following areas: 💼 Administrative Support 💻 Customer Service 🖥️ Project Management 📩 Email Management 💻 Data Entry 📂 File Organizing 🎯 Task Management 🚀 Follow-up 📋 Bookkeeping Along the way, I became proficient with project management tools like Salesforce, Asana, Trello, Hubspot, Fileinvite, Monday.com, and ClickUp. And these are the office tools that I love to use every day in performing various tasks: Google Sheets, Docs, Slides, G-drive, Canva, and MS Office. +++THERES MORE! I have 2 years experience in 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐓𝐨𝐨𝐥𝐬: Freshdesk, Amazon Seller Central, Wayfair, SPScommerce 𝐎𝐫𝐝𝐞𝐫𝐬 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠: ⭐ Utilize Shipment, Amazon Seller Central, SPSc Commerce, and Shopify for processing orders from both B2B and B2C customers. Ensure timely and accurate fulfillment of orders to prevent late shipments. Monitor logistics and coordinate with shipping partners to optimize delivery processes. Stay updated on order statuses and resolve any issues that may arise during the fulfillment process. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: ⭐ Address customer inquiries and concerns using Amazon Seller Central and Freshdesk. Keep an eye on negative reviews and promptly address them to maintain a positive online reputation. Maintain an eye on customer feedback and use it to continually improve products and services. Provide a speedy response to customer inquiries and ensure satisfactory resolution of any issues that may occur. 𝐒𝐮𝐩𝐩𝐥𝐲 𝐂𝐡𝐚𝐢𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: ⭐ Coordinate with suppliers to ensure timely procurement of products and materials needed for fulfilling orders. Maintain strong relationships with suppliers to negotiate favorable terms and resolve any issues that may arise. Monitor inventory levels and forecast demand to prevent stockouts or overstock situations. Utilize inventory management software to track stock levels and optimize inventory turnover. 𝘐 𝘢𝘮 𝘧𝘭𝘦𝘹𝘪𝘣𝘭𝘦 𝘸𝘪𝘵𝘩 𝘳𝘦𝘨𝘢𝘳𝘥𝘴 𝘵𝘰 𝘥𝘶𝘵𝘪𝘦𝘴 𝘢𝘯𝘥 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴, 𝘢𝘯𝘥 𝘐 𝘢𝘮 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘥𝘰𝘪𝘯𝘨 𝘮𝘺 𝘣𝘦𝘴𝘵 𝘵𝘰 𝘧𝘶𝘭𝘧𝘪𝘭𝘭 𝘵𝘩𝘦𝘮. -𝓕𝓮𝓲𝓪𝓱
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  • Communications
  • Email Management
  • Project Management
  • File Management
  • Task Coordination
  • Scheduling
  • Light Bookkeeping
  • Order Tracking
  • Online Sales Management
  • Ecommerce Order Fulfillment
  • Customer Satisfaction

Get started working with Feiah Naila quickly with these predefined projects.

Get started working with Feiah Naila quickly with these predefined projects.

You will get Virtual Assistant for Customer Support work

From $18
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