Michael A.
Lagos, Nigeria
100%
Job Success
IT Tech Support | Lead Generation Expert
$10.00/hr
I'm an IT Help-desk/Technical Support with twelve (12) years 🎖️ of working experience in the IT industry. My recent work experience was with a Telecom expert. I also provided support for one of the biggest printing company in Africa. I am prepared to offer Tech Support services with my vast range of experience in this field.
Background highlights
• Serve as the first contact with customers who need technical assistance through various channels (Emails, Chat, Phone)
• Proficient in providing technical assistance and customer support related to computer systems, hardware, and software.
• Microsoft Office 365/O365
• Ticketing system -Spiceworks, HubSpot, and ZenDesk
• Active Directory, Office O365 Admin, Azure AD, and Exchange Online Administration.
• Alerts Monitoring - Network Monitoring, Server/Infrastructure, Telephony Monitoring
• Network monitoring tools - Solarwinds, WInbox, Meraki Dashboard, Aruba.
• Mobile support
• Windows Vista/7/8/10/11
• Google Suite - Google drive, meet, Workspace, and more.
• Remote Application - Teamviewer, Remote Desktop, Anydesk and Bomgar
• Proficient in Networking, Remote Desktop Support
• Proficient in Internet-related applications such as E-Mail clients and Web Browsers.
• Troubleshoot, Diagnose, and Resolve technical hardware and software issues
• Coordinate incident, resolution, and service request completion to Resolver Team and Vendor.
• Maintain technical documentation and service catalog on installation, configuration, and problem troubleshooting.
• Provide updates/information to end-user regarding the status of their incidents or service request.
• Keeps the problem record updated in a timely manner and documents known errors and resolution plans.
Lead Generation Profile
Specialized Points:
★Automated Data Mining
★Contact List Creation
★ Web scraping
★ Email Research & Email Verification
★ Data Entry
★ Contact Database Building
★ Mailing List development
★ Lead List Building
★ Email Sourcing
★ Virtual Assistant
★ Lead Generation
★ Company Contact Information
★ Email Marketing
★ Web Research
★ Google Docs, Google Spreadsheet
★ Extracting Phone Number and other related contact information.
★ PDF convert to Excel & Word
I have a PC with 8GB RAM & Intel core i5 processor, dedicated internet connection and, a stable power supply which means I am Set.
Work History
YouTube videos out of sync and with poor audio after laptop crash
Aug 9, 2022
-
Oct 24, 2022
No feedback given
Private earnings
Admin Account Creation - (Unique UK or USA IP address required)
5.00
Jul 28, 2022
-
Aug 3, 2022
"Really great to work with. Was quick to complete the job."
Private earnings
Quick Research on Food and Wine Pairing activities in London/europe
Mar 23, 2022
-
Jul 31, 2022
No feedback given
Private earnings
Upload 10 photos of yourself (AI training project)
5.00
Nov 30, 2021
-
Dec 1, 2021
"Excelle"
Private earnings
Research of hydrothermal vents
5.00
Apr 1, 2021
-
Apr 27, 2021
"Good job done, best I have ever work with."
Private earnings
Michael A. has more jobs. Create an account to review them
Portfolio
Skills
- System Configuration
- Data Entry
- Researcher
- Tech & IT
- Technical Support
- Hardware Troubleshooting
- Google Docs
- MikroTik RouterOS
- Office 365
- Email Support
- Customer Service
- System Administration
- Desktop & Laptop Support
- Business with 1-9 Employees
- Helpdesk
Michael A.
Lagos, Nigeria
100%
Job Success
7
Total Jobs
2
Total Hours
View profile
All work
IT Tech Support | Lead Generation Expert
Specializes in$10.00/hr
I'm an IT Help-desk/Technical Support with twelve (12) years 🎖️ of working experience in the IT industry. My recent work experience was with a Telecom expert. I also provided support for one of the biggest printing company in Africa. I am prepared to offer Tech Support services with my vast range of experience in this field.
Background highlights
• Serve as the first contact with customers who need technical assistance through various channels (Emails, Chat, Phone)
• Proficient in providing technical assistance and customer support related to computer systems, hardware, and software.
• Microsoft Office 365/O365
• Ticketing system -Spiceworks, HubSpot, and ZenDesk
• Active Directory, Office O365 Admin, Azure AD, and Exchange Online Administration.
• Alerts Monitoring - Network Monitoring, Server/Infrastructure, Telephony Monitoring
• Network monitoring tools - Solarwinds, WInbox, Meraki Dashboard, Aruba.
• Mobile support
• Windows Vista/7/8/10/11
• Google Suite - Google drive, meet, Workspace, and more.
• Remote Application - Teamviewer, Remote Desktop, Anydesk and Bomgar
• Proficient in Networking, Remote Desktop Support
• Proficient in Internet-related applications such as E-Mail clients and Web Browsers.
• Troubleshoot, Diagnose, and Resolve technical hardware and software issues
• Coordinate incident, resolution, and service request completion to Resolver Team and Vendor.
• Maintain technical documentation and service catalog on installation, configuration, and problem troubleshooting.
• Provide updates/information to end-user regarding the status of their incidents or service request.
• Keeps the problem record updated in a timely manner and documents known errors and resolution plans.
Lead Generation Profile
Specialized Points:
★Automated Data Mining
★Contact List Creation
★ Web scraping
★ Email Research & Email Verification
★ Data Entry
★ Contact Database Building
★ Mailing List development
★ Lead List Building
★ Email Sourcing
★ Virtual Assistant
★ Lead Generation
★ Company Contact Information
★ Email Marketing
★ Web Research
★ Google Docs, Google Spreadsheet
★ Extracting Phone Number and other related contact information.
★ PDF convert to Excel & Word
I have a PC with 8GB RAM & Intel core i5 processor, dedicated internet connection and, a stable power supply which means I am Set.
Work History
YouTube videos out of sync and with poor audio after laptop crash
Aug 9, 2022
-
Oct 24, 2022
No feedback given
Private earnings
Admin Account Creation - (Unique UK or USA IP address required)
5.00
Jul 28, 2022
-
Aug 3, 2022
"Really great to work with. Was quick to complete the job."
Private earnings
Quick Research on Food and Wine Pairing activities in London/europe
Mar 23, 2022
-
Jul 31, 2022
No feedback given
Private earnings
Upload 10 photos of yourself (AI training project)
5.00
Nov 30, 2021
-
Dec 1, 2021
"Excelle"
Private earnings
Research of hydrothermal vents
5.00
Apr 1, 2021
-
Apr 27, 2021
"Good job done, best I have ever work with."
Private earnings
Michael A. has more jobs. Create an account to review them
Portfolio
Skills
- System Configuration
- Data Entry
- Researcher
- Tech & IT
- Technical Support
- Hardware Troubleshooting
- Google Docs
- MikroTik RouterOS
- Office 365
- Email Support
- Customer Service
- System Administration
- Desktop & Laptop Support
- Business with 1-9 Employees
- Helpdesk
Hours per week
As Needed - Open to Offers