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Michael A. Status: Offline
Oyo, Nigeria
100% Job Success
Top Rated

Market Research | Web Research | Technical Support | Helpdesk

🏆 Upwork Top Rated Freelancer ⭐ 5 Star rating and reviews with 100% job success. 🚀 15 completed projects including long contracts. ⏳ 200+ hours worked on Upwork only on hourly projects. As a highly experienced IT professional with over 10 years of expertise in Helpdesk IT Support Tier 1 & 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Background highlights • Serve as the first contact with customers who need technical assistance through various channels (Emails, Chat, Phone) • Proficient in providing technical assistance and customer support for computer systems, hardware, and software. • Microsoft Office 365/O365 • Ticketing system -Spiceworks, HubSpot, and ZenDesk • Active Directory, Office 365 Admin, Azure AD, and Exchange Online Administration. • Alerts Monitoring - Network Monitoring, Server/Infrastructure, Telephony Monitoring • Network monitoring tools - Solarwinds, WInbox, Meraki Dashboard, Aruba. • Mobile support • Windows Vista/7/8/10/11 • Google Suite - Google Drive, Meet, Workspace, and more. • Remote Application - Teamviewer, Remote Desktop, Anydesk and Bomgar • Proficient in Networking, Remote Desktop Support • Proficient in Internet-related applications such as E-Mail clients and Web Browsers. • Troubleshoot, Diagnose and Resolve technical hardware and software issues • Coordinate incident, resolution, and service request completion to the Resolver Team and Vendor. • Maintain technical documentation and service catalog on installation, configuration, and problem troubleshooting. • Provide updates/information to end-users regarding the status of their incidents or service requests. • Keeps the problem record updated on time and documents known errors and resolution plans. I aim to create a good working relationship with my clients by providing excellent service with timely, accurate, and professional results. As a specialist in Data Entry and lead Generation, as well as a Virtual Assistant in Social Media Management, Email Handling, Web Research, and LinkedIn, and adept in Microsoft Office software and Google Suite programs. And other admin jobs but my experiences and knowledge won't stop from there. I am willing to learn new tasks and willing to be trained. Specialized Points: ★Automated Data Mining ★Contact List Creation ★ Web scraping ★ Email Research & Email Verification ★ Data Entry ★ Contact Database Building ★ Mailing List development ★ Lead List Building ★ Email Sourcing ★ Virtual Assistant ★ Lead Generation ★ Company Contact Information ★ Email Marketing ★ Web Research ★ Google Docs, Google Spreadsheet ★ Extracting Phone Number and other related contact information. ★ PDF conversion to Excel & Word ★ AI Generated Content
Work history
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Skills

Skills

  • Tech & IT
  • Desktop & Laptop Support
  • Technical Support
  • Hardware Troubleshooting
  • Google Docs
  • CRM Software
  • List Building
  • System Administration
  • Remote IT Management
  • Windows 11 Administration

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