Michael  A.

Michael A.

LagosNigeria
Job Success

IT Tech Support | Lead Generation Expert

I'm an IT Help-desk/Technical Support with twelve (12) years 🎖️ of working experience in the IT industry. My recent work experience was with a Telecom expert. I also provided support for one of the biggest printing company in Africa. I am prepared to offer Tech Support services with my vast range of experience in this field. Background highlights • Serve as the first contact with customers who need technical assistance through various channels (Emails, Chat, Phone) • Proficient in providing technical assistance and customer support related to computer systems, hardware, and software. • Microsoft Office 365/O365 • Ticketing system -Spiceworks, HubSpot, and ZenDesk • Active Directory, Office O365 Admin, Azure AD, and Exchange Online Administration. • Alerts Monitoring - Network Monitoring, Server/Infrastructure, Telephony Monitoring • Network monitoring tools - Solarwinds, WInbox, Meraki Dashboard, Aruba. • Mobile support • Windows Vista/7/8/10/11 • Google Suite - Google drive, meet, Workspace, and more. • Remote Application - Teamviewer, Remote Desktop, Anydesk and Bomgar • Proficient in Networking, Remote Desktop Support • Proficient in Internet-related applications such as E-Mail clients and Web Browsers. • Troubleshoot, Diagnose, and Resolve technical hardware and software issues • Coordinate incident, resolution, and service request completion to Resolver Team and Vendor. • Maintain technical documentation and service catalog on installation, configuration, and problem troubleshooting. • Provide updates/information to end-user regarding the status of their incidents or service request. • Keeps the problem record updated in a timely manner and documents known errors and resolution plans. Lead Generation Profile Specialized Points: ★Automated Data Mining ★Contact List Creation ★ Web scraping ★ Email Research & Email Verification ★ Data Entry ★ Contact Database Building ★ Mailing List development ★ Lead List Building ★ Email Sourcing ★ Virtual Assistant ★ Lead Generation ★ Company Contact Information ★ Email Marketing ★ Web Research ★ Google Docs, Google Spreadsheet ★ Extracting Phone Number and other related contact information. ★ PDF convert to Excel & Word I have a PC with 8GB RAM & Intel core i5 processor, dedicated internet connection and, a stable power supply which means I am Set.
Aug 9, 2022 - Oct 24, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Jul 28, 2022 - Aug 3, 2022

"Really great to work with. Was quick to complete the job."

Private earnings
Mar 23, 2022 - Jul 31, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Nov 30, 2021 - Dec 1, 2021

"Excelle"

Private earnings
Rating is 5 out of 5.
5.00 Apr 1, 2021 - Apr 27, 2021

"Good job done, best I have ever work with."

Private earnings

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Portfolio

Lead Generation
Lead Generation
Web Research
Web Research
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Michael  A.

Michael A.

LagosNigeria
Job Success
7
Total Jobs
2
Total Hours

View profile

IT Tech Support | Lead Generation Expert

Specializes in
I'm an IT Help-desk/Technical Support with twelve (12) years 🎖️ of working experience in the IT industry. My recent work experience was with a Telecom expert. I also provided support for one of the biggest printing company in Africa. I am prepared to offer Tech Support services with my vast range of experience in this field. Background highlights • Serve as the first contact with customers who need technical assistance through various channels (Emails, Chat, Phone) • Proficient in providing technical assistance and customer support related to computer systems, hardware, and software. • Microsoft Office 365/O365 • Ticketing system -Spiceworks, HubSpot, and ZenDesk • Active Directory, Office O365 Admin, Azure AD, and Exchange Online Administration. • Alerts Monitoring - Network Monitoring, Server/Infrastructure, Telephony Monitoring • Network monitoring tools - Solarwinds, WInbox, Meraki Dashboard, Aruba. • Mobile support • Windows Vista/7/8/10/11 • Google Suite - Google drive, meet, Workspace, and more. • Remote Application - Teamviewer, Remote Desktop, Anydesk and Bomgar • Proficient in Networking, Remote Desktop Support • Proficient in Internet-related applications such as E-Mail clients and Web Browsers. • Troubleshoot, Diagnose, and Resolve technical hardware and software issues • Coordinate incident, resolution, and service request completion to Resolver Team and Vendor. • Maintain technical documentation and service catalog on installation, configuration, and problem troubleshooting. • Provide updates/information to end-user regarding the status of their incidents or service request. • Keeps the problem record updated in a timely manner and documents known errors and resolution plans. Lead Generation Profile Specialized Points: ★Automated Data Mining ★Contact List Creation ★ Web scraping ★ Email Research & Email Verification ★ Data Entry ★ Contact Database Building ★ Mailing List development ★ Lead List Building ★ Email Sourcing ★ Virtual Assistant ★ Lead Generation ★ Company Contact Information ★ Email Marketing ★ Web Research ★ Google Docs, Google Spreadsheet ★ Extracting Phone Number and other related contact information. ★ PDF convert to Excel & Word I have a PC with 8GB RAM & Intel core i5 processor, dedicated internet connection and, a stable power supply which means I am Set.
Aug 9, 2022 - Oct 24, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Jul 28, 2022 - Aug 3, 2022

"Really great to work with. Was quick to complete the job."

Private earnings
Mar 23, 2022 - Jul 31, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Nov 30, 2021 - Dec 1, 2021

"Excelle"

Private earnings
Rating is 5 out of 5.
5.00 Apr 1, 2021 - Apr 27, 2021

"Good job done, best I have ever work with."

Private earnings

Michael A. has more jobs. Create an account to review them

Portfolio

Lead Generation
Lead Generation
Web Research
Web Research
Want to see more? Create Account
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