Michael  A.
75% Job Success

IT Tech Support | Lead Generation Expert

I'm an IT Help-desk/Technical Support with Nine (9) years 🎖️ of working experience in the IT industry. My recent work experience was with a Telecom expert. I also provided support for one of the biggest printing company in Africa. I am prepared to offer Tech Support services with my vast range of experience in this field. Background highlights • Serve as the first contact with customers who need technical assistance through various channels (Emails, Chat, Phone) • Proficient in providing technical assistance and customer support related to computer systems, hardware, and software. • Microsoft Office 365/O365 • Ticketing system -Spiceworks, HubSpot, and ZenDesk • Active Directory, Office 365 Admin, Azure AD, and Exchange Online Administration. • Alerts Monitoring - Network Monitoring, Server/Infrastructure, Telephony Monitoring • Network monitoring tools - Solarwinds, WInbox, Meraki Dashboard, Aruba. • Mobile support • Windows Vista/7/8/10/11 • Google Suite - Google drive, meet, Workspace, and more. • Remote Application - Teamviewer, Remote Desktop, Anydesk and Bomgar • Proficient in Networking, Remote Desktop Support • Proficient in Internet-related applications such as E-Mail clients and Web Browsers. • Troubleshoot, Diagnose, and Resolve technical hardware and software issues • Coordinate incident, resolution, and service request completion to Resolver Team and Vendor. • Maintain technical documentation and service catalog on installation, configuration, and problem troubleshooting. • Provide updates/information to end-user regarding the status of their incidents or service request. • Keeps the problem record updated in a timely manner and documents known errors and resolution plans. Lead Generation Profile Specialized Points: ★Automated Data Mining ★Contact List Creation ★ Web scraping ★ Email Research & Email Verification ★ Data Entry ★ Contact Database Building ★ Mailing List development ★ Lead List Building ★ Email Sourcing ★ Virtual Assistant ★ Lead Generation ★ Company Contact Information ★ Email Marketing ★ Web Research ★ Google Docs, Google Spreadsheet ★ Extracting Phone Number and other related contact information. ★ PDF convert to Excel & Word I have a PC with 8GB RAM & Intel core i5 processor, dedicated internet connection and, a stable power supply which means I am Set.

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  • Tech & IT
  • Desktop & Laptop Support
  • Email Support
  • Technical Support
  • System Configuration
  • Office 365
  • System Administration
  • Remote IT Management