Julian G.

Tenured Quality Assurance Analyst for Customer Service and Fraud

I have six years of tenure as a Quality Assurance analyst, working on multiple control reports and various audit assignments. Part of that role is the ability to identify potential procedural loopholes, the hosting of calibration sessions, and the ability to take on Adhoc tasks on an as-needed basis. I am adept in Microsoft Excel, PowerPoint, and Word. I have high multitasking skills and proficient English writing skills. Before working as a QA, I had two years of work experience as a fraud call center agent, receiving multiple awards for call efficiency and quality.

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  • Web Hosting
  • Quality Assurance
  • Project Risk Management
  • Quality Control
  • Multitasking
  • Microsoft PowerPoint