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Julian G. Status: Offline
Manila, Philippines

Quality Assurance Analyst for Customer Service and Fraud

I have almost ten years of tenure as a quality assurance analyst for two big and well-known corporations, working on multiple control reports and various audit assignments for call, chat, and email services. Part of that role is the ability to identify potential procedural loopholes, the hosting of calibration sessions, and the ability to take on ad hoc tasks on an as-needed basis. I am adept in Microsoft Excel, PowerPoint, and Word. I have high multitasking skills and am proficient in both written and voice communication in English. Before working as a QA, I had two years of work experience as a fraud call center agent, receiving multiple awards for call efficiency and quality.
Work history
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Skills

Skills

  • Web Hosting
  • Quality Assurance
  • Project Risk Management
  • Quality Control
  • Customer Service
  • Administrative Support
  • Fraud Detection
  • Microsoft Excel
  • Multitasking
  • Microsoft PowerPoint

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