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John Benedict D.

John Benedict D.

Manila, Philippines

Rockstar Customer Support and Zendesk Expert

Thank you for visiting my profile! Would you like your business to generate continuous revenue while ensuring customer satisfaction? Then, I'm your man! I have a total of 6 years of experience as a Customer Service Representative, Technical Support Representative, and a Team Leader, both for office and home-based setting. I specialize in providing customer support through email, live chat, inbound and outbound phone, handling basic issues, solving complex issues, and managing a team of agents. I have worked using Zendesk, Intercom, Shopify, and different CRM systems. I have a friendly, professional demeanor and can take several responsibilities at once. I'm a quick learner, enthusiastic and result-driven person. I am looking forward to helping you grow your business! SKILLS: *Data Collection/Data Entry *Web Research *Telesales *Customer Support *Technical Support *Phone Support *Live Chat/Email Support *Transcription TOOLS: *Zendesk *Intercom *tawk.to *Shopify *Magento *WordPress *Xero *Canva *Google Mail, Docs, Drive, Sheets *Google Calendar, Calendly *Microsoft Word, Excel, PowerPoint *Google Hangouts *Zoom *Slack *Skype *Clicksend *Droplr *Dropbox *Grammarly
No items

Portfolio

Zopim Chat
Zopim Chat
Intercom
Intercom
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Skills

John Benedict D.

John Benedict D.

Manila, Philippines
1
Total Jobs
1,271
Total Hours

View profile

Rockstar Customer Support and Zendesk Expert

Specializes in
Thank you for visiting my profile! Would you like your business to generate continuous revenue while ensuring customer satisfaction? Then, I'm your man! I have a total of 6 years of experience as a Customer Service Representative, Technical Support Representative, and a Team Leader, both for office and home-based setting. I specialize in providing customer support through email, live chat, inbound and outbound phone, handling basic issues, solving complex issues, and managing a team of agents. I have worked using Zendesk, Intercom, Shopify, and different CRM systems. I have a friendly, professional demeanor and can take several responsibilities at once. I'm a quick learner, enthusiastic and result-driven person. I am looking forward to helping you grow your business! SKILLS: *Data Collection/Data Entry *Web Research *Telesales *Customer Support *Technical Support *Phone Support *Live Chat/Email Support *Transcription TOOLS: *Zendesk *Intercom *tawk.to *Shopify *Magento *WordPress *Xero *Canva *Google Mail, Docs, Drive, Sheets *Google Calendar, Calendly *Microsoft Word, Excel, PowerPoint *Google Hangouts *Zoom *Slack *Skype *Clicksend *Droplr *Dropbox *Grammarly
No items

Portfolio

Zopim Chat
Zopim Chat
Intercom
Intercom
Want to see more? Create Account

Skills

More than 30 hrs/week

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