William C.
Castle RockCO
100% Job Success
Top Rated

NICE CXone inContact Certified Developer

I specialize in NICE CXone inContact Studio development. I also have over twenty-five years of experience in almost every aspect of the contact/call center field. Roles and responsibilities have included agent, supervisor, IT project manager, process improvement/re-engineering, phone system administrator, interactive voice response (IVR) software development, and workforce management. Possess a solid ability to convey information in both technical and business environments. Please contact me before you reach out to Professional Services on Demand (PSOD). I can do everything PSOD can do plus much more at a much better rate. I pride myself in my ability see any changes proposed from multiple viewpoints to see how any changes would positively or negatively affect the customer/caller, the agent, the supervisor, WFM, reporting and management.

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Skills

  • English
  • Business with 10-99 Employees
  • Business with 100-999 Employees
  • Chatbot Development
  • Automated Call Distribution
  • inContact
  • System Configuration
  • VoIP
  • Project Management