William C.
Castle Rock, CO
100%
Job Success
Top Rated
NICE CXone inContact Certified Developer
$200.00/hr
I specialize in NICE CXone inContact Studio development. I also have over twenty-five years of experience in almost every aspect of the contact/call center field. Roles and responsibilities have included agent, supervisor, IT project manager, process improvement/re-engineering, phone system administrator, interactive voice response (IVR) software development, and workforce management. Possess a solid ability to convey information in both technical and business environments.
Please contact me before you reach out to Professional Services on Demand (PSOD). I can do everything PSOD can do plus much more at a much better rate.
I pride myself in my ability see any changes proposed from multiple viewpoints to see how any changes would positively or negatively affect the customer/caller, the agent, the supervisor, WFM, reporting and management.
Work history
Work history
inContact Studio Development
5.00
of 2 reviews
Aug 8, 2022
-
May 3, 2023
5.00
Private earnings
Nice inContact Developer Needed for Setup and Implementation Work
Aug 24, 2020
-
Sep 8, 2020
5.00
"William is very sharp, detailed and thorough. More importantly, he is flexible and possesses a great demeanor and attitude that made working with him very smooth. My company is small…
Private earnings
Babin Nice configure
Jul 8, 2024
-
Present
Job in progress
Private earnings
RC/InContact consultant for Alleviate Financial
Mar 22, 2023
-
Present
Job in progress
Private earnings
InContact/RingCentral Support Needed
Nov 10, 2022
-
Present
Job in progress
Private earnings
NICE InContact Architecture and Administration Consulting
Oct 21, 2022
-
Present
Job in progress
Private earnings
RingCentral/InContact Implementation & Setup
Sep 21, 2022
-
Present
Job in progress
Private earnings
inContact Specialist needed for contact flow development
5.00
of 1 reviews
Nov 13, 2020
-
Present
Nov 15, 2021
5.00
"Bill has been amazing to work with. His professionalism, deep knowledge of contact flows, can do attitude and ability to quickly make changes within the contact center architecture has helped… Job in progress
Private earnings
William C. has more jobs. Create an account to review them
Skills
Skills
- English
- Business with 10-99 Employees
- Business with 100-999 Employees
- Chatbot Development
- Automated Call Distribution
- inContact
- System Configuration
- VoIP
- Project Management