Ayanfeoluwa K.

Technical Support Engineer

I am fascinated by technology and learning. I've worked in Technical Support, Helpdesk, Office 365 administration, network troubleshooting, server, printer, phone, and security, email answering, and customer service. As a Technical support engineer, I am responsible for 3 and 4 cases and escalations, as well as delivering high-level support and information to all of my clients. I got the opportunity to speak with clients from the United States, the United Kingdom, India, Australia, and Africa about day-to-day technical concerns. For more than four years, I've provided remote, phone, and chat help to corporations and individuals with Windows and MAC desktop and laptop computers, as well as server operating system issues. I appreciate being of assistance since I have good interpersonal skills and a strong passion for people. The following are examples of key skills: - Office 365, Google Platforms - Troubleshooting Computers (Hardware, Software, Firmware) - Troubleshooting networking issues (setting network, installing network printers, file sharing, router setup, etc.) - Installing and configuring operating systems and apps for Windows, Mac, and Linux. - Improve the performance of slow Windows machines (de-virus computers, optimize Windows) - Data should be transferred from an old computer to a new one (backup and restore data and mails) - Configure antivirus software for large-scale corporate computers. I'm a highly motivated and team-oriented individual that you can rely on to complete tasks on schedule and with minimal supervision.
Work history

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