Emilyn L.
Cagayan de Oro CityPhilippines
100% Job Success
Top Rated

Awesome Customer Support Agent/VA/Data entry

I am currently working on a part-time basis for a New York-based clothing store client as a customer service. - I answered customer emails through ZOHO, and I answered chats in Shopify and FB messenger too. - I send invoices if needed, edit orders and check FB comments I worked for Upwork Global Inc. from Jul 12, 2021, to July 28, 2023, as a Customer Phone Ambassador. - I took inbound calls catering Upwork clients and freelancers. - Do outbound calls to follow up on their tickets or misscalls. - I also worked on emails/tickets through Zendesk. I was hired as an Account manager/Phone/chat/email customer support/Customer service/purchasing by an Upwork client last October 15, 2019. - I ordered car parts from yards. - Do the follow-ups on my orders. - Input my order information on a Google Spreadsheet. I started working for Upwork as a Facebook Data Entry and Member Processing in July 2019 until now. - I vet the people who request to join their group. - Then enter their information into Google Spreadsheet. I worked for more than three years as a back-office customer support representative for one of the biggest retail stores in the US. I took the following tasks excellently: - E-mail/Phone support representative for a US retail store and a software company - Order placing, order status, order returns and exchanges, order cancellations, account management, loyalty program, escalations, and complaints I am also skilled in the following areas: - CRM platform - Email responses - LinkedIn Snippets - Microsoft Office Word, Excel, and Outlook You'll be amazed at how driven and hard-working I am! I am reliable, have a keen eye for details, have good verbal and written communication, and I am a team player but can work excellently with minimal supervision. I'm looking to build a career and am excited to embark on a journey with you! Thanks for reading! :)

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  • Email Communication
  • Time Management
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  • Order Processing
  • Phone Support
  • Order Tracking
  • Email Support