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Deepika A.
Gurgaon, India
100% Job Success
Top Rated Plus

Shopify/eCommerce|Customer and Admin Support| Agency Owner

I'm Deepika, a RIOT Enterprise business partner. I am here to assist you in expanding your business by taking over the chores that take up the majority of your time and freeing you up so you can devote that time to the things that require your extra attention. I have 8 years of expertise in the field. My learning began with content writing and product uploading, and today I coach and work with a team of 15-20 people that assist me with all aspects of eCommerce online selling companies and IoT device tech support. We can take care of your customers, your clients, and your team! ◙ E-commerce Service - Dropshipping Stores ➜ Order processing ➜ Ticket handing ➜ Manual Fulfillment ➜ Automated Fulfillment ➜ Closed order monitoring ➜ Product Listing ➜ High-risk order management ➜ Fraud Prevention ➜ Supplier and logistics management ➜ Dispute and Chargeback handling (Paypal, Stripe, Shopify) ◙ ECommerce support - Product/Service based Support ◙ Saas Support - Software based Support ◙ Technical Support ➜ Email and live chat support for IoT devices ➜ Studying codes and scripts to know the exact reason for any issues ➜ Troubleshoot cable, and internet over the chat and email ➜ Troubleshoot IR codes and error messages for AC remotes ➜ Recording signals to add more codes to the database ➜ Order management of multiple channels ➜ Fraud prevention ◙ Supervisory Level ➜ Business partner at RIOT Enterprise ➜ Manage the performance and behavior of 15-20 agents in a team ➜ Responsible for training and maintaining quality ➜ Creating Standard Operating Procedures (SOP) ➜ Writing technical documents ➜ Creating FAQ's and knowledge base articles Virtual/Administrative Assistant ➜ Calendar Management ➜ Community Management ➜ Social Media Management (Basic Level) ➜ Canva Designing (Basic Level) ➜ WordPress Management ➜ Planning and Coordinating administrative procedures ➜ Devising ways to streamline processes ➜ Project Management (Basic Level) ➜ Managing G-suite (Google Docs, Google Sheets, Google Calendar, Gmail, ..) Feel free to connect, we're just a message away :)
Work history
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Skills

Skills

  • Zendesk
  • Email Support
  • Product Support
  • Customer Support
  • Gorgias
  • Communications
  • Customer Service
  • Product Knowledge

Testimonials

Endorsements from past clients

"Deepika is an absolute blessing to work with! She has many skills, is highly trustworthy and a true asset to our team of several years. She truly cares about our business and customers and was an answer to prayer when we hired her. "

Chris K. | Director
Customer Service Manager | Operations Apr 2021

Verified

"To all looking for customer service agents, I proudly invite you to get in contact with Dee and her team. Dee has been the best customer service VA we ever had. Not only is her English stellar but she has surpassed all expectations we have given to her. Overdoing, outperforming all other customer service agents, Dee has even re-formatted our entire customer service SOPs in one complete and organized and document. We are proud to work with her and we will continue to work with her as long as we are in business. Please do not hesitate to get in touch with her and her team, you will not regret it!"

Gabriel F. | Director at Nordic Peace
Customer Support | Order Fulfilment | eCommerce VA Apr 2021

Verified

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