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Joseph F. Status: Offline
Karachi, Pakistan
100% Job Success
Top Rated

Customer Service Phone/Chat/ Email and Quality Audit

About Me: I have 10 plus years of Customer Service Experience, over the Phone, Email, and Chat. I have worked with multinational companies based out of USA and UK. Started out as an Agent and grew to become an Operations manager. In my tenure I have trained agents offshore and have done Quality Audits. I will be personally working on your Gig. What you can Expect: Very professional, Courteous, First contact resolution, Dealing with difficult/irate customers, Resolving disputes, Understanding different accents, Decision making (on your approval only), Trustworthy, Reliable and Confidential (No information will be shared with anyone), Quick learner, Time management, Available 24/7 Internet, and Power backup. Noise Cancellation Headphone Ticketing System / Software Experience: Zoho CRM/Books, Zendesk, Jira, Linnworks Order Management, SellerChamp Slack, Intercom, MS Office/Teams, G Suite. CyberSource, 3CX, ChatIQ, SnapEngage, BoldChat, Confluence, Tawk.to, ApexChat, Whatsapp Business PayPal, Stripe, Checkout, Amazon, eBay, Etsy, Shopify Gorgias (Support Agent Power User Shopify Certified), ReturnGo, ShipMonk, Gumtree, Monday, Reamaze, CallRail, ServiceM8, Salesforce Business Size Experience: Startup, Small (10-99 employees), Fortune 500 Customer Experience Services: Auditing Calls/Emails/Chats for Quality Assurance, Chat Support, Inbound Inquiries, Call Support, Customer Feedback Documentation, Team Management, KPI Metric Development, E-Commerce Management, Product Onboarding, Order Processing, Email Support Industry Experience: Consumer Goods, Automotive, Education, Real Estate, Telecom
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You will get Calls Audited with Feedback and Score

From $5
2 days delivery

Testimonials

Endorsements from past clients

"Joseph has been an exceptional worker for our team. He deals with customers in a timely, polite, and friendly manner. We are very happy with his performance. "

Samuel H. | CEO
Oct 2022

Verified

"I hired Alex to help with our customer service efforts, as we were getting many customer complaints on our service and response time to assist them. Alex was able to join us and develop a cutting-edge plan to raise our customer satisfaction stats. He took the initiative to develop a concise training plan and implement it very effectively. He is professional, very personable and approachable to everyone he is in contact with. I strongly recommend Alex to assist you in your business."

Eileen H.
Oct 2020

Verified

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