Mark W.
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Expert API Technical Writer | APIs, SDKs, and User Guides

Greetings! I am Mark, the "Docs Geek". I am an American API Documentation Specialist / Senior Technical writer who helps app/service developers around the globe explain their solutions to a wide variety of audiences. I primarily work with companies delivering SaaS, such as FinTech startups. My interests include docs-as-code, workflow automation, SaaS/APIs, style guides, and effective diagramming. I have over 11 years of experience specializing in writing web-based, developer-to-developer conceptual documentation for web services (i.e., APIs), libraries, and other software products. This includes writing deployment and configuration guidance for IT and DevOps engineers, user guidance for data scientists and engineers, API and command references, tutorials, walkthroughs, sample apps, and best practices guides. I handle aspects of the documentation lifecycle, including content creation, reviews, publication, hosting, and ongoing maintenance. In addition, I have a wide range of knowledge of the current documentation tools available on the market and excel at implementing tools for companies that fit their business needs. This includes modern API documentation tools like Redocly, Readme, Document360, Stoplight, and Gatsby JS. Finally, I take a modern approach to documentation, emphasizing user research, usability testing, and automation. Drawing on DevOps principles, I apply software development tools, practices, and mindset to modernize my client’s documentation to scale with their products.

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  • FinTech
  • Static Site Generator
  • User Guide Writing
  • Gatsby.js
  • NodeJS Framework
  • Technical Writing


Endorsements from past clients

"I had the pleasure of working with Mark for several years as a technical writer. His attention to detail, willingness to lend a hand when needed, and commitment to excellence for each and every product delivery was second to none. He was consistently a joy to work with, both on a professional and personal level! "

Mark L. | Technical Support Consultant
Jun 2022


"Mark thinks like a developer in terms of automating many of the mundane tasks associated with maintaining tradition documents. Having worked on many development projects over the years, I understand how the maintenance of documentation can be a burden to dev teams and, more importantly, a risk impacting deliveries. Mark listened to our pain points (rather than diagnose) and helped us build a process to address them."

Brian D. | Instructional Designer
Jun 2022