Edikan P.
UyoNigeria
100% Job Success
Rising Talent

Customer Support Specialist |Phone |Email & live Chat Support

Are you prepared to tame irate customers and keep your customers loyal with a skilled customer service specialist? Maintaining a business' reputation is easier when you have a customer support professional who is dedicated to it. Companies must recognize irate customers, despite the difficulties associated with dealing with them. I can help you find a quick solution to your problem using troubleshooting and problem-solving methods. It is imperative that businesses provide live chat and email support to customers 24 hours a day, seven days a week, if they want to succeed. When it comes to customer service, you can rely on me to deliver outstanding results. My customer service experience and knowledge will ensure that irate customers in your organization are calmed and satisfied. Over time, proper customer relationship management has enabled me to gain experience in dealing with customers and providing high-quality customer service. My expert troubleshooting and problem-solving techniques have helped my clients' customers maintain loyalty for over four years, and I am capable of doing well at your company as well. Here are my core competencies as a customer support specialist: Calling, emailing, or using live chat to promptly and politely answer customer questions. Escalating complex or unresolved client issues to the relevant manager or division for more review and swift and efficient resolution Keeping up with product and market developments to better serve customers. Keeping a positive outlook and offering top-notch customer service all help to create a positive customer service experience. Troubleshooting and resolving issues with the goods or services provided by the business. providing customers with accurate and current information as well as product knowledge. Responding to customer complaints and concerns in a timely and accurate manner. Preserving thorough records of customer questions and issues, as well as monitoring customer interactions. My skills as a customer support specialist are as follows: Effective Phone, Live-chat operator, and Email Support. Troubleshooting. Answering Product Questions. Customer Relationship Management. Tickets Creation and Management. Active and emphatic Listening. Communication Etiquettes. Call Logging/Report. About Me: I am a career-driven customer support specialist who ensures that my clients are satisfied and complete projects with a high rate of improvement. I would be glad to be a part of your team and take that project of yours to the next level. If you would love for me to be a part of your team, then send an Upwork message to begin.

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Skills

  • Zendesk
  • Social Media Management
  • CRM Software
  • Email Communication
  • Troubleshooting
  • Communication Etiquette
  • Email Support
  • Phone Communication