Austine I.
LagosNigeria
100% Job Success
Top Rated

Expert Virtual Assistant | Email & Chat Support | Customer Support

Are you overwhelmed by administrative tasks, customer inquiries, and project management? Let me help you streamline your operations and boost your productivity. As a virtual assistant with over a decade of experience in customer service, email & chat support, administrative tasks, and project management, I am dedicated to delivering exceptional service. My commitment to excellence and proven ability to manage client relationships and streamline operations ensure I can effectively support your business needs. 🌟 What I Bring to the Table: Customer Support Experience: Successfully enhanced customer satisfaction ratings by 20% through outstanding service delivery and efficient problem-solving. Email & Chat Support Expertise: Skilled in providing top-tier email and chat support, ensuring prompt and effective responses to client inquiries, leading to high satisfaction rates. Virtual Assistant and Administrative Support: Manage schedules, handle correspondence, and perform various administrative tasks to ensure smooth business operations, including travel arrangements, drafting correspondence, and scheduling. Project Management documentation, Coordination, and execution: Oversee project timelines, delegate tasks, and ensure project milestones are met on schedule. Maintain comprehensive project documentation and status reports to keep stakeholders informed. Sales Support Assistance: I can Utilize LinkedIn Sales Navigator and other tools for lead generation, appointment setting, and maintaining a healthy sales pipeline on Hubspot and other CRM tools. 🛠️ Tools I Use: Customer Support Tools: Use platforms like Zendesk, Freshdesk, and LiveChat to manage and resolve customer inquiries efficiently. Project Management Tools: Utilize tools like Trello, Asana, and Notion to keep projects organized and on track. Let's connect and discuss how I can contribute to your team's success. Feel free to reach out to schedule a quick call. Thank you for considering my profile. I look forward to the opportunity to work with you!
Work history

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Skills

Skills

  • HubSpot
  • Lead Generation
  • List Building
  • Sales & Marketing
  • Appointment Setting
  • Email Support
  • LinkedIn Sales Navigator
  • Virtual Assistance
  • Sales Development
  • Sales Leads
  • Sales Strategy