Charmane D.
DasmarinasPhilippines
100% Job Success
Top Rated

Expert Customer Service & Technical Support/IT Helpdesk / VA

I work with passion in providing excellent customer service. I have 12 years of experience in the BPO-IT outsourcing industry. I started as an Agent made it as a Subject Matter Expert and an Incident Management Analyst. With all the years of experience, I learned proper customer engagement that will always result in a quality resolution to each customer's concern. This has been my weapon in making difficult customers to very satisfied ones. If I look like the best candidate for you, do not hesitate to reach out, and let's work together.

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Skills

  • Email Support
  • Customer Satisfaction
  • Virtual Assistance
  • Microsoft Excel
  • Phone Communication
  • Technical Support