Genaro Leon R.

Binangonan, Philippines

100% Job Success

Fraud Analyst | Experienced Customer Service Specialist

$8.00/hr

I started working the the BPO industry since 2006. Worked as a Customer Service Representative for two years at SYKES ASIA in their Capital One Financial Account. Worked as a Fraud Specialist for thirteen years at JP Morgan Chase in their Card Services' Fraud Recovery Department. I also worked as a Customer Service Representative at Personiv in their Open Infra account. I have gained a lot of experience from my previous jobs that helped me in my success a freelancer. My goals are to make a difference in serving my customers, contribute to my team's success and lead by example. I value Integrity and treating everyone with dignity and respect. 💎MY EXPERTISE AND SOFTSKILLS ✦ 17+ years of experience working in financial services and customer service industry ✦ Reviewing accounts and transactions, building fraud patterns, building fraud reports and rules. ✦ Reviewing documents submitted by customers and filing chargebacks. ✦ Reconciliation of transactions performed with different payment methods (cards, e-wallets) ✦ Recover financial losses due to fraud and fraud investigations. ✦ Call loan applicants and assist them to complete bank verification needed to proceed with their application. ✦ Email and chat support to ask for additional information needed by the Underwriting team. ✦ Customer service and email support jobs for Open Infra. Handling customer concerns, creating tickets for tech visits, and processing cancellation requests. ✦ Excellent written and verbal communication skills, with an eye for detail. ✦ Can apply a logical problem-solving approach to resolving issues and concerns. ✦ Extremely productive in a high-volume and high-stress environment. ✦ Self-starter with a can-do attitude. 💎𝙋𝙇𝘼𝙏𝙁𝙊𝙍𝙈𝙎 𝘼𝙉𝘿 𝙏𝙊𝙊𝙇𝙎 𝙄 𝘼𝙈 𝙋𝙍𝙊𝙁𝙄𝘾𝙄𝙀𝙉𝙏 𝙄𝙉: ✦ Ring Central ✦ Infinity ✦ Ninja Edge ✦ Decision Logic ✦ TSYS/C3 ✦ LexisNexis ✦ FWIR ✦ Freshdesk | FreshCaller | Chargebee ✦ Zuper | UPS | Access ✦ Google Workspace ✦ Gmail, Outlook, and Yahoo ✦ Microsoft Office (Excel, Word, Power Point, Outlook) ✦ Skype, Zoom, and MS Teams ✦ Ilovepdf | DocuSign | PDF Mate 💎 FACILITIES AT MY WORKSPACE: ✦ Core i5 12th Generation with 16GB DDR4 RAM and 512GB SSD ✦ Two 100 MBps LAN Fiber Internet Connections ✦ 25 MBps Prepaid Broadband Internet Connection (Backup) ✦ A quiet office for work 𝙔𝙤𝙪𝙧 𝙨𝙪𝙘𝙘𝙚𝙨𝙨 𝙞𝙨 𝙢𝙮 𝙪𝙡𝙩𝙞𝙢𝙖𝙩𝙚 𝙜𝙤𝙖𝙡, 𝙖𝙣𝙙 𝙄'𝙢 𝙚𝙭𝙘𝙞𝙩𝙚𝙙 𝙩𝙤 𝙗𝙚 𝙥𝙖𝙧𝙩 𝙤𝙛 𝙞𝙩. 👉 Ready to team up with me? Here are the next steps: 1️⃣ Send me an 𝐔𝐩𝐰𝐨𝐫𝐤 𝐦𝐞𝐬𝐬𝐚𝐠𝐞. 2️⃣ Click the green 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐞 𝐦𝐞𝐞𝐭𝐢𝐧𝐠 button. 3️⃣ Choose one for 𝟏𝟓 𝐦𝐢𝐧𝐮𝐭𝐞𝐬 𝐚𝐧𝐝 𝐜𝐨𝐧𝐟𝐢𝐫𝐦 𝐚 𝐭𝐢𝐦𝐞𝐬𝐥𝐨𝐭. 🤝🏼Let's do this! *𝙬𝙞𝙣𝙠* Genaro

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