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Gerald O. Status: Offline
Pateros, Philippines
100% Job Success
Top Rated Plus

Customer Service Professional

I have been working in the call center/customer service industry for more than a decade. I handled accounts from different financial companies, telecommunication companies, hospitality, real estate, and e-commerce. I also have managerial experience. I handled a team of 15 - 20 agents for an international call center in the Philippines. My task is to monitor the performance of my team, training, coaching, and mentoring. I have a certificate in Supervisor Coaching and Development Training. Skills - Inbound calls - Outbound calls - Chat support - Email support - Customer service - Sales - Appointment setter - Recruitment - Microsoft Office - Billing, technical support, and account maintenance - Inventory management - Order management - Printing labels Tools Used - Zendesk, Siebel, and a lot more. - Google Drive - Microsoft Office - Skype - Slack - SoftPhone - Email - Chat - Amazon, Shopify, eBay, Etsy Technical Requirement - Main Laptop: 8GB, Windows 10, MS Office 365 with dual monitor screen - Backup Laptop: 8GB, Windows 10, MS Office 365 - Main Headset: Plantronics with noise cancellation feature, USB - Backup Headset: Logitech with noise cancellation feature - Working Webcam - Fiber Internet Connection, PLDT with 100 Mbps Download and Upload Speed - Standby generator - Quiet Workplace, away from distractions I work with integrity and I am results-oriented. I always want to produce numbers and see positive growth in everything that I do. I have the skills, experience, and the right attitude to be successful in any task assigned to me. I can work with minimal supervision and with integrity. I am also a Team Player. I love to share ideas and learn new skills.
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