Hernel A.
88% Job Success

Virtual Assistant / Team Manager / QA Specialist / Customer Service

Are you looking for a reliable support - Virtual Assistant, Telemarketer, Operations & Team Manager, Quality Assurance Manager, Social Media Manager, etc.? Someone who can work in flexible time? Someone who can easily adapt to your business flow? And someone who has a good working experience? My work experiences are mostly about Real Estate Telemarketing, Operations Management, Quality Assurance Management, E-Commerce Customer Service, Technical Support handling Account Management, Billing and Troubleshooting. Basically, an all around superstar at your service. I am always determined to deliver exceptional quality work for all my clients, ensuring that I meet deadlines with 100% satisfaction. EXPERIENCES: ✅ 2 years Call Center Owner - Awzan Call Center Services ✅ 4 years Real Estate Telemarketing Head Cold Calling ✅ 5 years BPO Operations and Quality Assurance Manager ✅ 10 years Architectural Draftsman - Technical Drawing ✅ Supporting US, UK, Australian, & Canadian Clients ✅ Tech savvy / Computer Literate ✅ ISP Customer Support (Chat / Email / FB & IG Messenger) ✅ Client Technology based for Social Media Ads ✅ IT / Web Research / Data Scrapping / CRM Management In addition to this, I have an excellent grip on the following applications, technologies, & skills: ✅ CRM tools ✅ Salesforce ✅ XenCall ✅ ReadyMode ✅ PODIO ✅ PureChat ✅ Shopify ✅ Zendesk ✅ Slacks ✅ Canva ✅ Microsoft Office Tools like MS teams, Outlook, 365, etc. ✅ Google Workspace ✅ Google Sheets (Google Docs) I will help you to make your business go from average to extraordinary! I joined Upwork to get work opportunities that I'll be able to perform comfortably at home. I am here to provide my professionalism and dedication to your projects and help with your success. Let's work together to make your business grow and succeed!
Work history

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  • Scheduling
  • Real Estate
  • Telemarketing
  • Quality Assurance
  • Marketing Management
  • File Management
  • Recruiting
  • Team Management
  • Virtual Assistance