Joel Ezra A.
Mabalacat CityPhilippines
100% Job Success
Top Rated

Customer Support

I am a seasoned customer support professional with 15 years of experience in the industry. I have worked as a customer care representative for various campaigns, as well as a technical support specialist for Microsoft, GoDaddy.com, and Microsoft 365 for Consumers. I have a business level of proficiency in oral and written English language, and advanced knowledge using Microsoft Windows operating system and Microsoft Office. I have above average analytical, technical, and troubleshooting skills, and I can work independently and with very minimal supervision. I have also demonstrated my leadership skills as a Microsoft Answerdesk Tech Lead, where I managed a team of 15 agents and provided them with motivation and coaching. I am adaptable to changing business needs and always eager to learn new skills and technologies.

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Skills

  • Office 365
  • Microsoft Windows