"Overall Rolando is a great customer service agent. He is able to think on his feet and improvise with professionalism and common sense. He even completed tasks outside of his scope of work extremely well. This included: data processing, social networking and learning new software to optimize our business. We had worked with customer service reps before but always had problems with english level and reliability. Rolando was a 1st rate agent and an integral part of our company. Any business would be very lucky to have Rolando work for them."

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