Stephanie W.
KZNSouth Africa
100% Job Success

RFP responses & management, Proposal writing, IT Managed Services

Over the past eight years I have been providing services, remotely through Upwork, to companies in Australia, UK, Singapore, USA, Africa, Saudi Arabia and Canada. These services included all areas of Services( catering for diverse industries), such as pre-sales, responses to RFxs, proposals, costing models, creating presentations, development of operational and service sales documentation, service catalogs and business plans, methodologies etc. I have always worked for IT Service providers, over 30 years, and most of those years, as part of my various positions I have been involved in responding to RFPs and producing and managing development of proposals. In addition, I initiated new business areas within the company, by submitting Business Plans and presentations to motivate and implement these new internal business opportunities such as starting up a Project Management Office and Service Desk. Even though the bulk has been in the IT industry I have assisted various industries whilst working on Upwork. As part of all my experiences in producing proposals, I have been exposed to a vast amount of RFx's, some of which were quality ones, some of which were poorly done. I therefore have a good understanding of how RFx's should be produced, to not only look professional, but to assist in obtaining quality responses. I headed up a Division specifically tasked with the development and management of proposals and responses to RFxs and creating appealing and compelling PowerPoint presentations. I also performed these tasks whilst performing other management and/or consultancy roles. My team and I managed the bid process from the time the RFP was received to the time it was delivered to the client, including sometimes presenting it to the client. The work included : - ‘Owning’ and Project Managing the whole bid management process - Establishing a team of key people required to provide the relevant input for the response - Ensuring that RFP timelines were understood and met - Understanding the RFP and its requirements and compiling relevant questions to be submitted to the client for clarification - Working with relevant internal divisions compiling the solution and associated costing models - Formulating the structure of the response - Gathering required input from the various divisions, and sometimes external service providers who formed part of the offering to the client - Contributing to the content of the proposal - Ensuring that the various inputs merged into a cohesive and compelling offering - Ensuring that the response addressed the RFP specific requirements and highlighted the benefits and ‘value adds’ of our offering - Presenting the solution in the most professional, concise and informative way - Designing and creating the PowerPoint presentations for the delivery to the client. This also included creating standard Cover letters, Executive Summaries, Company profiles, Service Brochures etc. My major key strengths include : • Good people management skills • Coaching & mentoring • Integrity, honesty & confidentiality • Innovative • Positive • Perfectionist • Belief in own ability to achieve • Strong communication and interpersonal skills at all levels • Development of strong client relationships • Ability to motivate others to higher levels of performance, productivity and professionalism • Broad understanding and experience in the IT arena • Understanding of ITIL principles • Understanding of Project Management principles • Ability to understand client’s requirements and compile the best solution • Development and presentation of proposals • Strong understanding of outsourcing e.g. methodology, costing, contracts • Bid management • Opportunity life cycle process
Work history

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  • Service Level Management
  • Strategic Plan
  • Project Management
  • Communications