Kristan M.
San Antonio, United States
100%
Job Success
Top Rated Plus
Operations Manager with Customer Service Expertise
$35.00/hr
Dynamic and results-driven professional with extensive experience in Customer Success, Operations Management, and Digital Marketing. Adept at leading cross-functional teams to execute comprehensive marketing strategies and optimize customer satisfaction. Skilled in staff training and development, KPI monitoring, and data analysis to drive business success. Proven track record in improving operational efficiency and enhancing customer experiences through strategic planning, process improvement, and effective communication. Expert in SEO keyword research, content creation, and performance optimization. Strong ability to manage key accounts, onboard new clients, and implement innovative solutions to meet business objectives and ensure long-term growth.
Work history
Work history
Skilled Customer Success Representative for B2B Tech-Enabled Services Company
May 20, 2019
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May 3, 2022
"Excellent performance!"
Private earnings
Experienced customer service representatives needed to review large bank of test items [CV study] - Upwork enterprise client
Jan 27, 2021
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Feb 5, 2021
"Completed all milestones on time & provided helpful feedback using their expertise in customer service. Thanks for your help Kristan!"
Private earnings
Customer Service Expert
May 16, 2019
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May 17, 2019
"Kristan delivered excellent work on this project and I enjoyed working with her. Her communication was top-notch and she met all deadlines. I definetely recommend her. Thank you Kristan!"
Private earnings
Customer Service Subject Matter Experts needed for assessment test creation - Upwork enterprise client
Mar 21, 2019
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Apr 29, 2019
"Always an enjoyable experience working with Kristan. We look forward to working with her on future projects."
Private earnings
Freelancers with Interest in the Hospitality Industry Needed for Assessment Test Review - Upwork enterprise client
Apr 8, 2019
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Apr 15, 2019
"Always a pleasure to work with Kristan. Fast communicator. Highly recommend!"
Private earnings
compare content on website with content in printed book
Mar 27, 2019
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Mar 28, 2019
"Kristan was fast, and communicated her progress early, checking back frequently. Would happily work with her again."
Private earnings
Customer Service Subject Matter Experts needed for assessment test creation - Upwork enterprise client
Feb 20, 2019
-
Mar 19, 2019
"Kristan exceeded all expectations and provided additional work along the way. Highly recommend!"
Private earnings
Simple job taking about 5-10 minutes - must be residing in the US
Feb 26, 2019
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Mar 1, 2019
"She did a great job and I would recommend her for sure"
Private earnings
Subject Matter Expert in Customer Service Management - Upwork enterprise client
Feb 21, 2019
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Feb 22, 2019
Private earnings
Marketing Analytics Project Manager, Executive Operations Support
Aug 7, 2024
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Present
Job in progress
Private earnings
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Skills
Skills
- Customer Service Training
- Customer Satisfaction
- Management Skills
- Employee Training
- Staff Recruitment & Management
- Customer Service
- Project Management
- KPI Metric Development
- Digital Marketing
- Search Engine Optimization
- Marketing Strategy
- SEO Strategy
- Candidate Interviewing
- SEO Writing