Rehan F.
IslamabadPakistan
100% Job Success
Top Rated Plus

Technical Support Specialist & Wordpress Developer

Currently working as a Technical Support Team Lead at Jotform. Managing a team of more than 20 people. Main tasks include: ✓ Managing the team. ✓ Help the team members with any issues. ✓ Assisting team members in solving user related issues. ✓ Training New Hires. ✓ Managing Team Stats. ✓ Evaluating Team Performance. ✓ Help the Team to achieve their Weekly/Monthly benchmarks. ✓ Weekly meetings with the team members and management. ✓ Verifying escalations to make sure they are correctly escalated. ======================== Worked as a Technical Support Specialist at one of the leading online form builders. The company has more than 15 million subscribers. Some of the main tasks include: ✓ Email Support ✓ Chat Support ✓ Moderating Support Forum ✓ Keeping an eye on trending issues. ✓ Escalating issues to developers. ✓ Testing Integrations with leading CRMs, data management platforms, etc ✓ Live testing to fix HTML/CSS related issues. ✓ Handling billing related issues. ======================== For the last 4 years, I've been learning how search engines work - inside and out. Through my work with local businesses from multiple industries and self-learning process, I've established methods and strategies that will help you outrank your competitors. I'll give you implementable SEO strategies that get rapid results. You'll know what exactly how much effort you need to put in to beat your competition. Your On-Page SEO starts even before your website is created. If you haven't decided on your niche yet then I can help you find a niche with low competition. If you already know your niche then I can help you low competition longtail keywords that will help you rank quickly in search engines and much more My skill set includes, but is not limited to: ✓ Technical SEO Audits ✓ Niche Research ✓ Keyword Research ✓ Content Strategy & Structure ✓ Competitor Analysis ✓ Strategy To Beat Your Competitor ✓ Off-page SEO Think we'd make a good match? Let's talk. ================================ I'm also a WordPress front-end website developer. I can create a website for any industry. Doesn't matter if you need an eCommerce store or a services-based website. I can create a stunning and professional-looking online presence for you. I can proficiently use page builders like Divi, Elementor, Brizy, and others to create eye-catching websites. Besides creating websites I can also manage them for you and make sure that they stay up to date and live all the time. ========= From niche research to keyword research to competitor analysis and SEO strategy to website creation and management I can do it all for you.
Work history

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Skills

Skills

  • Email Support
  • Troubleshooting
  • Team Management
  • Technical Support
  • Divi
  • Elementor
  • WordPress e-Commerce
  • Email Communication
  • WordPress Development
  • Integration Testing
  • IT Support
  • Problem Solving