Joydeep S.

General Virtual Assistant I Customer support

ᶲ Have completed more than 90 projects successfully on ᶲ Already completed a few long-term projects here on Upwork With over 4 years of experience in Customer service & 2 years as a Virtual Assistant within e-commerce, I offer a wealth of expertise. My roles have provided me with a profound understanding of operational intricacies, allowing me to effectively oversee processes and deliver exceptional customer service. Additionally, my proficiency extends to Virtual Assistant duties, further enhancing my ability to streamline tasks and provide comprehensive support across various domains. I offer the following services: **Customer Service & Chat Support:** -Respond promptly and professionally to customer inquiries via email, or chat -Resolve customer issues efficiently and maintain positive customer relationships -Proactively identify and address potential customer concerns -Resolving PayPal disputes **Social Media Management (FB, IG):** -Manage comments and direct messages to foster positive customer interactions -Monitoring Facebook Ads - creating reports, dropping budget & scaling up etc. **Data Management:** -Conduct comprehensive web research to gather relevant information -Ensure data accuracy through meticulous entry and cleaning procedures **Product Listing & Management:** -Product listings with optimization for increased visibility and sales -Manage inventory -Analyze store performance and recommend data-driven improvements -Manage order fulfillment efficiently, ensuring timely customer deliveries (including processing refunds and returns) -Provide excellent customer service through various channels (answering inquiries, resolving issues) **E-commerce platform & tools** -Shopify -WordPress Woocommerce -eBay -Etsy -Inkfrog -Shopify data Bulk upload using Matrixify -Importing products from AliExpress using DSERs via Shopify -Importing products from AliExpress using Ali2Woo plugin via WooCommerce **Project Management:** -Utilize project management tools (Trello, Slack, Asana) to keep projects organized and on track -Manage deadlines, tasks, and communication effectively for seamless project execution -Managing a global customer service team -Coordinating among suppliers, team members & management **Administrative Assistance:** -Data Entry and Database Management -File and Records Management -Organizing Data in Excel spreadsheet, Word, Google Spreadsheet/Doc -Google Calendar Management -Invoice checking & entry in Wave accounting application **Image Editing:** -Utilize design software like Canva, Adobe Photoshop for professional results **Customer service and engagement platform:** -Gorgias, Zendesk, Willdesk, Reamaze **Video Editing:** Basic audio & video editing using Descript Personal Traits: -Honest -Reliable -Critical Thinker -Problem solver -Multitasker -Detail-oriented -Team Player RECENT WORKS: • Surreal Digital | Art Marketing Academy & Agency -- Video editing, research, social media • Nomad Majesty Book House | Publishing company -- Project management & review artworks • | Furniture store -- Product listing & filling up csv file with data • | Clothing store -- Product research, editing, listing on Woocommerce PREVIOUS EMPLOYERS: • - Overseeing customer service operations, Coordination between various teams and management, providing training to new hires in customer support while also checking their overall performance • Etsy project for IllustratorWonka - Manage operations, Reply to messages promptly, Assign customized drawings to artists based on customer requests, Virtual assistance tasks • - online image editing & listing for UK start-up • VentaVid - Create and configure customer profiles post-onboarding, Creating email templates • - product uploading on eBay Canada & Wordpress site • - product uploading & page set up using Elementor • - product uploading on eBay Australia using Inkfrog • - Article posting & image editing What is the advantage of hiring me: 1) I am AVAILABLE 24*7 & can provide support whenever required 2) I possess excellent English COMMUNICATION skills 3) I can work within your BUDGET Thank you for taking the time to read my profile. Joydeep

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  • Error Detection
  • Microsoft Excel
  • eBay Listing
  • Virtual Assistance
  • Data Processing
  • Etsy Listing
  • English