Lois P.
NaicPhilippines

Customer Service Pro in Custom Jewelry Experience || Empathetic

I've worked with people from different specializations. Diverse specializations means that everyone has unique priorities and/or perspectives but we all make sure to reach a middle ground and that everyone will have satisfactory outcomes. In these kinds of instances, I make sure to communicate with understanding, care, and professionalism which I think is key to excellent customer service. I am quick to adapt and confident in understanding complex processes. I am not afraid of problems and I am well-versed in dealing with them whenever they crop up. I can crunch numbers and I can make my way around with Microsoft Excel and CAD. I have the emotional capacity to pick up cues and concepts of people I am talking to. As a result, I can visualize and conceptualize plans and specifications to turn them into something the client would understand. I am confident in my grammar and writing ability geared towards efficiency and ease of the client. As I am from the construction industry, I am meticulous in details as structural soundness is an integral part of my job.

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Skills

  • Email Support
  • Order Fulfillment
  • Jewelry
  • Virtual Assistance
  • Microsoft Excel
  • Email Communication
  • Customer Satisfaction
  • Slack
  • Rhinoceros 3D
  • Answered Ticket
  • Communication Etiquette
  • Product Knowledge