Mary Grace D.
BanisilanPhilippines
Rising Talent

E-commerce and Dropshipping Expert | Customer Support | GVA

🌟 Expert Customer Service Freelancer | General Virtual Assistant Extraordinaire 🌟 As a seasoned Virtual Assistant, I specialized in providing exceptional ✨👨‍👨‍👦‍👦 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 - 𝙋𝙃𝙊𝙉𝙀, 𝙀𝙈𝘼𝙄𝙇 & 𝙇𝙄𝙑𝙀 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 ✨👨‍👨‍👦‍👦 𝙂𝙀𝙉𝙀𝙍𝘼𝙇 𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝘾𝙀 - 𝘿𝘼𝙏𝘼 𝙀𝙉𝙏𝙍𝙔 | 𝘾𝙊𝙇𝘿 𝘾𝘼𝙇𝙇𝙀𝙍 👋 Hello! I'm Mary Grace Daliva, a skilled freelancer specializing in Customer Service and General Virtual Assistance across various industries. With a solid background in Telecommunication, Dropshipping, ECommerce, and Healthcare, I have successfully supported both B2B and consumers through emails, live chat, and voice support for over 3 years. Let me be your go-to Virtual Assistant with expertise in managing your workload and a wide range of skills to take your business to new heights! 🌟 In addition to my customer service background, I've proactively pursued opportunities to upskill and bolster my capabilities as a virtual assistant. I've enrolled in specialized Virtual Assistant Training programs to refine my skill set and stay abreast of the latest industry trends and best practices such as General Virtual Assistance and Social Media Management. This training has provided me with advanced proficiency in areas such as time management, organization, effective communication, and task delegation. 💼 What I Can Do 💼 ✅ Customer Service (Email, Voice, and Live chat): Providing exceptional support to clients, ensuring satisfaction through effective communication and problem-solving skills while adhering the company's' regulations. ✅ Data Entry and Admin Task: Efficiently handling data entry tasks and admin works to lighten your workload. 🌟 Proficient Platforms & Tools 🌟 - Zendesk, Freshdesk, Gorgias, and Aircall - Shopify, QCommerce, WooCommerce, AliExpress, and DSers - Airtable, Microsoft Excel, Google Sheets - Google Docs, Trello - Ringcentral, Amazon Connect, Avaya - Zendesk and Gorgias - Canva, Photoshop - Slack, Skype, WhatsApp and Google Meetingc I am highly motivated and eager to offer my assistance to you. Should my qualifications align with your specific requirements, I would consider it a great honor to become a valued member of your dynamic organization, actively contributing to its ongoing growth and success. 💬 Get in touch with me today and collaborate 😊 I look forward to discussing how I can contribute to your customer support needs and provide exceptional service for your clients.

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Skills

  • Email Support
  • Zendesk
  • Gorgias
  • Appointment Setting
  • DSers
  • Shopify Dropshipping
  • Customer Satisfaction
  • Technical Support
  • Ecommerce Support