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Jorge Z.

Jorge Z.

Matagalpa, Nicaragua
Job Success
Top Rated Plus

Customer Service Specialist | VA & Admin Support Specialist

My motto: A man who is a master of patience is master of everything else. ~George Savile I am a multitalented, curious, bilingual (Spanish & English), patient, and a dedicated human being with strong leadership skills. I always provide high-quality work output, ensuring all issues are resolved by all means possible. The knowledge and experience I gained working as a Customer Service Agent have been very helpful in making sure I only provide excellent client experience to current and future clients. I enjoy making customers happy and solving their issues. It gives me great satisfaction to watch a business improve and grow through awesome customer support. I worked for “Capital One” Bank and assisted customers on their concerns about credit cards some of the inquiries were invoice questions, taking payments, personal information updates, send or re-send statements, general customer complaints, and even technical support to clients on the company’s website, and always taking responsibility to ensure customers were satisfied. Ever since I started working as a freelancer, I have done a variety of projects wherein tasks include but are not limited to: ✓ Customer Support ✓ Sales ✓ Chat Support ✓ Email handling ✓ Virtual Assistance ✓ Data entry ✓ Tech Support ✓ And other Computer-related tasks. I have work experience using the following applications/tools: ✔︎ MS Office ✔︎ Google Apps (Drive, Calendar, Sheets, Docs, etc) ✔︎ Asana ✔︎ TimeCamp ✔︎ Zoom ✔︎ CRM ✔︎ Trello ✔︎ Tossable ✔︎ Adobe Photoshop (Intermediate) ✔︎ Adobe Illustrator (Intermediate) ✔︎ Adobe Lightroom (Advanced) ✔︎ iMovie (Intermediate) In my years of experience, I have worked with several companies from different fields such as non-profits, education, banking, tourism, real state, etc. These experiences have made me grow as a person and a professional. I have a very open mindset and I am always willing to learn new things and improve my skills to give better service and quality outputs to my clients. If you're ready to work together, feel free to send me an invite and let's talk about how I can best help you.
Rating is 5 out of 5.
5.00 Aug 18, 2021 - Oct 4, 2021

"Him delivered good work on this project and I enjoyed working with him. His communication was top-notch, he met all deadlines, and his skills were reasonably strong and will likely have additional jobs for him in the future."

Private earnings
Rating is 5 out of 5.
5.00 Aug 19, 2021 - Aug 23, 2021

"Him delivered good work on this project and I enjoyed working with him. His communication was top-notch, he met all deadlines, and his skills were reasonably strong and will likely have additional jobs for him in the future."

Private earnings
Rating is 5 out of 5.
5.00 Aug 16, 2021 - Aug 19, 2021

"Him delivered good work on this project and I enjoyed working with him. His communication was top-notch, he met all deadlines, and his skills were reasonably strong and will likely have additional jobs for him in the future."

Private earnings
Rating is 5 out of 5.
5.00 Nov 12, 2020 - Jul 5, 2021
Private earnings
Rating is 5 out of 5.
5.00 Jul 16, 2019 - Oct 5, 2020
Private earnings
Rating is 5 out of 5.
5.00 Jun 3, 2019 - Feb 19, 2020

"Jorge was an excellent addition to our outbound calls team. He was very punctual, easy to work with, and a quick learner. We are sad to see him go and wish him the best of fortune in his future endeavors."

"Nikola is one of the best clients I work with. I appreciate the opportunity he gave me on being part of his fantastic team. He is very helpful, kind and approachable and is always available to answer any questions. I would highly recommend working with him!"

Private earnings
Rating is 5 out of 5.
5.00 Mar 21, 2019 - Apr 25, 2019

"I had no problems working with him. Will do business again."

"Thanks for the oportunity Xavier."

Private earnings
Jorge Z. has more jobs. Create an account to review them

Skills

Jorge Z.

Jorge Z.

Matagalpa, Nicaragua
Job Success
Top Rated Plus
53
Total Jobs
8,914
Total Hours

View profile

Customer Service Specialist | VA & Admin Support Specialist

Specializes in
My motto: A man who is a master of patience is master of everything else. ~George Savile I am a multitalented, curious, bilingual (Spanish & English), patient, and a dedicated human being with strong leadership skills. I always provide high-quality work output, ensuring all issues are resolved by all means possible. The knowledge and experience I gained working as a Customer Service Agent have been very helpful in making sure I only provide excellent client experience to current and future clients. I enjoy making customers happy and solving their issues. It gives me great satisfaction to watch a business improve and grow through awesome customer support. I worked for “Capital One” Bank and assisted customers on their concerns about credit cards some of the inquiries were invoice questions, taking payments, personal information updates, send or re-send statements, general customer complaints, and even technical support to clients on the company’s website, and always taking responsibility to ensure customers were satisfied. Ever since I started working as a freelancer, I have done a variety of projects wherein tasks include but are not limited to: ✓ Customer Support ✓ Sales ✓ Chat Support ✓ Email handling ✓ Virtual Assistance ✓ Data entry ✓ Tech Support ✓ And other Computer-related tasks. I have work experience using the following applications/tools: ✔︎ MS Office ✔︎ Google Apps (Drive, Calendar, Sheets, Docs, etc) ✔︎ Asana ✔︎ TimeCamp ✔︎ Zoom ✔︎ CRM ✔︎ Trello ✔︎ Tossable ✔︎ Adobe Photoshop (Intermediate) ✔︎ Adobe Illustrator (Intermediate) ✔︎ Adobe Lightroom (Advanced) ✔︎ iMovie (Intermediate) In my years of experience, I have worked with several companies from different fields such as non-profits, education, banking, tourism, real state, etc. These experiences have made me grow as a person and a professional. I have a very open mindset and I am always willing to learn new things and improve my skills to give better service and quality outputs to my clients. If you're ready to work together, feel free to send me an invite and let's talk about how I can best help you.
Rating is 5 out of 5.
5.00 Aug 18, 2021 - Oct 4, 2021

"Him delivered good work on this project and I enjoyed working with him. His communication was top-notch, he met all deadlines, and his skills were reasonably strong and will likely have additional jobs for him in the future."

Private earnings
Rating is 5 out of 5.
5.00 Aug 19, 2021 - Aug 23, 2021

"Him delivered good work on this project and I enjoyed working with him. His communication was top-notch, he met all deadlines, and his skills were reasonably strong and will likely have additional jobs for him in the future."

Private earnings
Rating is 5 out of 5.
5.00 Aug 16, 2021 - Aug 19, 2021

"Him delivered good work on this project and I enjoyed working with him. His communication was top-notch, he met all deadlines, and his skills were reasonably strong and will likely have additional jobs for him in the future."

Private earnings
Rating is 5 out of 5.
5.00 Nov 12, 2020 - Jul 5, 2021
Private earnings
Rating is 5 out of 5.
5.00 Jul 16, 2019 - Oct 5, 2020
Private earnings
Rating is 5 out of 5.
5.00 Jun 3, 2019 - Feb 19, 2020

"Jorge was an excellent addition to our outbound calls team. He was very punctual, easy to work with, and a quick learner. We are sad to see him go and wish him the best of fortune in his future endeavors."

"Nikola is one of the best clients I work with. I appreciate the opportunity he gave me on being part of his fantastic team. He is very helpful, kind and approachable and is always available to answer any questions. I would highly recommend working with him!"

Private earnings
Rating is 5 out of 5.
5.00 Mar 21, 2019 - Apr 25, 2019

"I had no problems working with him. Will do business again."

"Thanks for the oportunity Xavier."

Private earnings
Jorge Z. has more jobs. Create an account to review them

Skills

Less than 30 hrs/week

Testimonials

Endorsements from past clients

"I hired Jorge to support our organization in building and executing 21 days' hourly detailed itineraries; he was very creative, open to feedback, and efficient. While working with the students, he was a mentor for them, encouraging them to think big, keeping their minds open, and not giving up with challenges. I enjoyed working with Jorge because he was easygoing, honest, and a great team-player. I highly recommend Jorge to anyone that needs someone who is committed, courage and compassionated. If you want to hear more about it, please reach out to madai@globalglimpse.org. "

Madai B. | International Health and Safety Operations Manager
Aug 2020
Verified

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