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Vanessa F. Status: Offline
Caracas, Venezuela
100% Job Success

SEO-Marketing-Mercadeo / Customer Service

5 years as a developer of advertising content, 3 years as a specialist in Customer Service programs with different C.R.M. Especially HubSpot-Netsuit-Sugar / SEO Google / Amazon logistics, my name is Vanessa Franchi, my goal is to offer the best Customer service for your company by applying the different tools to provide optimal service, focusing on problem solving and customer loyalty, trying to work on the psychology of the same. Strategies learned over the years and theoretical / practical experience in my career as a Statistician Actuarial Sciences and Marketing .Applying equally in the search for keywords focused on allowing a better positioning of the same on the web using WordPress, Google Heyword Planner, Google Trends, Google Search Console, Uber Suggest, KeywordShitter, Google Suggest and SurferSEO, completing the works for what general with Adobe InDesign, Adobe Incopy and Python 3. EX-worker of the company Smartmatic, for which I applied at the beginning in the workplace offering customer support / email management and creation of templates, working in the early morning hours due to the location of the company.
Work history
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Skills

Skills

  • Zendesk
  • Salesforce Service Cloud
  • Order Tracking
  • Data Entry
  • Email Communication
  • Customer Support
  • Adobe Digital Marketing Suite
  • Communication Etiquette

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