Lyka B.
100% Job Success

Customer Service Specialist, Virtual Assistant, Appointment Setter

Hi, my name is Lyka and I've been in the Outsourcing Industry for over 15 years now. I have handled different campaigns like Real Estate, Insurance, Janitorial Company, Merchant Cash Advance, Security System, Flyers Distribution, Payroll Services, Marketing Service, Mobile App, SEO, Online Course and online shopping websites. My job history had ranged from being a Customer Service Specialist, virtual assistant, appointment setter, Service Manager and Project Manager. I have more than 5 years of experience in Sales account which made me an expert in Customer Service. I pretty much mastered inbound calls, outbound calls, email follow ups, as well as data entry and back office work. I’ve held several data entry positions that entail inputting customer requests, inquire, and tracking codes of products I also perform administrative duties including copying and faxing documents, answering telephones, transferring data, web research and reports to immediate supervisor. Below are the dialers and CRM's I have used so far: DIALERS: Ring Central MOJO Dialer Google Voice Skype Avaya Eyebeam Zoiper Local Phone Vonage 3CXPhone CircleLoop TSIP MicroSIP CRM's: Podio Mailchimp Thunderbird Meet Ups BiggerPocket Zoho Quickbooks Myob Fresh service Fresh desk / Fresh works Salesforce Asana pipedrive Acumatica Evatic I have excellent experience in managing the extracted data in MS Excel, MS Work, Google Docs, Google Spreadsheet, Google Document and other related applications. I work efficiently and am consistently on time with my tasks. My years of tenure in my previous company can attest to that. Just to share with you, I also received numerous recognitions for being one of the company's most outstanding employees, simply because I insist on doing things the right way the first time.

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  • Order Processing
  • Email Communication
  • Telemarketing
  • Appointment Setting
  • Real Estate Cold Calling
  • Real Estate Virtual Assistance
  • Email Management
  • Calendar Management
  • Lead Generation


Endorsements from past clients

"Lyka and her team are a great asset to have in your company. She is competent, reliable and extremely well organised. I strongly recommend working with her."

Veronica C. | Fractional CMO & Ethical Marketing Agency Founder
Digital Marketing Oct 2023


"Lyka was hired for organising telemarketing she did amazing"

Sam K. | Director
Marketing Oct 2023