Josafat Ernesto M.
Leon de los AldamaMexico

Customer Service

Bilingual, English and Spanish (Both Native), customer service professional with strong ability to multi-task, prioritize, as well as strong phone handling skills. Trained and experienced in resolving customer complaints and promoting conflict resolution. Over 8 years of experience in this field with 5 years in sales, and still learning to this day. Also experienced in training/teaching. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

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Skills

  • Email Support
  • Product Knowledge
  • Communication Etiquette
  • Email Communication
  • Order Fulfillment
  • Management Skills
  • Appointment Setting