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Francisco Ivan C.

Francisco Ivan C.

Mexico City, Mexico
Job Success
Top Rated

Customer Service Representative

Customer Service: I learned how to be a good customer services representative, and how to deliver a great experience to the customer/guest or person requesting any service or help. Call Center Experience: I currently have 2 years of Call Center experience placing orders and reservations, as well as helping the customers out with any issue they could have. I also learned how to properly use call center software and follow call center procedures. Order Fulfillment: I developed this skill first by taking the customers' orders. Then when I worked at Marriott International, I learned how to effectively place reservations for locations all over the world even though we mainly served the USA and Canada, we assisted other locations if they were on the need of our help. De-escalation: A very important part of my job was to de-escalate sensitive situations of the customers, I helped them out as much as I possibly could if they had any sort of problem that was on my hands to solve. I also was permited to offer them compensations if the situation needed it, following of course certain procedures and only due to specific reasons. Team Mentality: When I think of team mentality, the first word that comes to my mind is respect, respect is the main value I like to practice because it can make any relationship work smoothly. The other thought that comes to my mind is that I like to think on how to prevent supervisors, other representatives and any co-worker in general, of having to work twice, hence I try to perform with the most efficient communication in order to make easier the work for everybody. Good Listener: Being a good listener is a necessary skill to be a great customer services representative and to be a good co-worker. By being a good listener we avoid the customers to repeat themselves, and make them feel listened. When a customer feels that is listened to, they know that they're also talking to a real person and makes the experience great for them and the job easier for me. Empathetic: This skill is very related to the one above, actually you cannot be empathetic if you are not a good listener. But being empathetic means that I can comprehend what are the customer's needs without that preventing me of getting my job done correctly.
Rating is 5 out of 5.
5.00 Mar 22, 2021 - Jan 26, 2022
Private earnings
Francisco Ivan C. has more jobs. Create an account to review them

Skills

Francisco Ivan C.

Francisco Ivan C.

Mexico City, Mexico
Job Success
Top Rated
2
Total Jobs
4,921
Total Hours

Customer Service Representative

Specializes in
Customer Service: I learned how to be a good customer services representative, and how to deliver a great experience to the customer/guest or person requesting any service or help. Call Center Experience: I currently have 2 years of Call Center experience placing orders and reservations, as well as helping the customers out with any issue they could have. I also learned how to properly use call center software and follow call center procedures. Order Fulfillment: I developed this skill first by taking the customers' orders. Then when I worked at Marriott International, I learned how to effectively place reservations for locations all over the world even though we mainly served the USA and Canada, we assisted other locations if they were on the need of our help. De-escalation: A very important part of my job was to de-escalate sensitive situations of the customers, I helped them out as much as I possibly could if they had any sort of problem that was on my hands to solve. I also was permited to offer them compensations if the situation needed it, following of course certain procedures and only due to specific reasons. Team Mentality: When I think of team mentality, the first word that comes to my mind is respect, respect is the main value I like to practice because it can make any relationship work smoothly. The other thought that comes to my mind is that I like to think on how to prevent supervisors, other representatives and any co-worker in general, of having to work twice, hence I try to perform with the most efficient communication in order to make easier the work for everybody. Good Listener: Being a good listener is a necessary skill to be a great customer services representative and to be a good co-worker. By being a good listener we avoid the customers to repeat themselves, and make them feel listened. When a customer feels that is listened to, they know that they're also talking to a real person and makes the experience great for them and the job easier for me. Empathetic: This skill is very related to the one above, actually you cannot be empathetic if you are not a good listener. But being empathetic means that I can comprehend what are the customer's needs without that preventing me of getting my job done correctly.
Rating is 5 out of 5.
5.00 Mar 22, 2021 - Jan 26, 2022
Private earnings
Francisco Ivan C. has more jobs. Create an account to review them

Skills

More than 30 hrs/week

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