Michelle Anne T.

Michelle Anne T.

MuntinlupaPhilippines
Job Success
Top Rated Plus

Ecommerce, Shopify, Customer Service,BPO Supervisor, Virtual Assistant

UPWORK Job Experience: -Ecommerce -FB ADS/ Campaign -Facebook Marketing -Facebook Shop -Facebook Page -FBA /FBM Amazon -BuyBotPro -Hellium10 -Fulfill Orders (Aliexpress) -Cartzy -Paypal -Stripe - Data Mining -Customer Service Email -I know how to do Paypal & Stripe Dispute management -Fulfill or list items on Amazon -Shopify( Adding Products)/refund / updating customer information/variants/collection /inventory -eBay (Adding Products + running Campaign) -Ecommerce Customer Service Email -Bigcommerce -Amazon -Dropified App -Oberlo -Trello -Asana -Georgia -Zendesk -Commercehq -Walmart -DSers -Klaviyo -Google Trend -Keyword Planner Previous Job Experience: As an inbound call center Supervisor here are my main function on a daily basis: *I manage and provides leadership for inbound shift teams of Agents. *I also trains, coaches, and motivates Agents to meet and exceed performance objectives. *Assigns challenging goals and objectives for Agents in order to enhance the customer service skills of each Agent. *Monitors Agent calls and provides coaching based on perceived deficiencies in telephone etiquette, tone, and procedure. *Reviews specific errors with Agents, and provides coaching to correct these errors. *Formulates coaching plans that allow Agents to meet and exceed established performance objectives. *Develops and manages employee recognition and incentive programs. *Trains Agents on call center technologies and processes. *Maintains a positive and fun work environment for all Agents. *Handles and resolves escalated customer service concerns. EMAIL HANDLING / MARKETING - Drive sales across channels by ensuring email accuracy and timeliness. - Uses a healthy knowledge of productivity tools that makes me motivated and strive to be efficient. - Collaborate with the marketing of production of captivating accurate data .
Rating is 5 out of 5.
5.00 Mar 2, 2017 - May 26, 2022

"Thank you so much for the wonderful 5 years of working together, I appreciate all your help. I hope we can still work together in the future. I wish you all the best."

Private earnings
Rating is 5 out of 5.
5.00 Aug 30, 2021 - Feb 28, 2022

"Great experience working with Michelle! Her positivity to learn is unparalleled and she is a pleasure to work with - highly recommend"

Private earnings
Rating is 5 out of 5.
5.00 Dec 5, 2017 - Oct 24, 2019

"Awesome worker. Nothing but good experiences. Thanks for everything you've done :) Highly recommend - Never had any issues."

Private earnings
Jan 30, 2017 - Jan 2, 2018

No feedback given

Private earnings
Mar 27, 2017 - Jan 1, 2018

No feedback given

Private earnings
Feb 18, 2017 - May 2, 2017

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Jan 17, 2017 - Feb 17, 2017

"Michelle delivered great quality work on my project and I enjoyed working with her. Her communication was top-notch, she met all deadlines, and hes skills were reasonably strong... I enjoyed working with Michelle and will likely have additional jobs for hem in the future."

Private earnings
Dec 16, 2015 - Jan 18, 2017

No feedback given

Private earnings
Nov 9, 2015 - Dec 2, 2016

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 May 20, 2016 - Jun 18, 2016

"Michelle was an excellent assistance who was polite, courteous yet very proficient in the tasks I asked of her. I plan on using her services again"

Private earnings

Michelle Anne T. has more jobs. Create an account to review them

Portfolio

Facebook ads and Facebook Marketing Completion Training
Facebook ads and Facebook Marketing Completion Training
Shopify Listing
Shopify Listing
Want to see more? Create Account

Skills

Michelle Anne T.

Michelle Anne T.

MuntinlupaPhilippines
Job Success
Top Rated Plus
32
Total Jobs
13,156
Total Hours

Ecommerce, Shopify, Customer Service,BPO Supervisor, Virtual Assistant

Specializes in
UPWORK Job Experience: -Ecommerce -FB ADS/ Campaign -Facebook Marketing -Facebook Shop -Facebook Page -FBA /FBM Amazon -BuyBotPro -Hellium10 -Fulfill Orders (Aliexpress) -Cartzy -Paypal -Stripe - Data Mining -Customer Service Email -I know how to do Paypal & Stripe Dispute management -Fulfill or list items on Amazon -Shopify( Adding Products)/refund / updating customer information/variants/collection /inventory -eBay (Adding Products + running Campaign) -Ecommerce Customer Service Email -Bigcommerce -Amazon -Dropified App -Oberlo -Trello -Asana -Georgia -Zendesk -Commercehq -Walmart -DSers -Klaviyo -Google Trend -Keyword Planner Previous Job Experience: As an inbound call center Supervisor here are my main function on a daily basis: *I manage and provides leadership for inbound shift teams of Agents. *I also trains, coaches, and motivates Agents to meet and exceed performance objectives. *Assigns challenging goals and objectives for Agents in order to enhance the customer service skills of each Agent. *Monitors Agent calls and provides coaching based on perceived deficiencies in telephone etiquette, tone, and procedure. *Reviews specific errors with Agents, and provides coaching to correct these errors. *Formulates coaching plans that allow Agents to meet and exceed established performance objectives. *Develops and manages employee recognition and incentive programs. *Trains Agents on call center technologies and processes. *Maintains a positive and fun work environment for all Agents. *Handles and resolves escalated customer service concerns. EMAIL HANDLING / MARKETING - Drive sales across channels by ensuring email accuracy and timeliness. - Uses a healthy knowledge of productivity tools that makes me motivated and strive to be efficient. - Collaborate with the marketing of production of captivating accurate data .
Rating is 5 out of 5.
5.00 Mar 2, 2017 - May 26, 2022

"Thank you so much for the wonderful 5 years of working together, I appreciate all your help. I hope we can still work together in the future. I wish you all the best."

Private earnings
Rating is 5 out of 5.
5.00 Aug 30, 2021 - Feb 28, 2022

"Great experience working with Michelle! Her positivity to learn is unparalleled and she is a pleasure to work with - highly recommend"

Private earnings
Rating is 5 out of 5.
5.00 Dec 5, 2017 - Oct 24, 2019

"Awesome worker. Nothing but good experiences. Thanks for everything you've done :) Highly recommend - Never had any issues."

Private earnings
Jan 30, 2017 - Jan 2, 2018

No feedback given

Private earnings
Mar 27, 2017 - Jan 1, 2018

No feedback given

Private earnings
Feb 18, 2017 - May 2, 2017

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Jan 17, 2017 - Feb 17, 2017

"Michelle delivered great quality work on my project and I enjoyed working with her. Her communication was top-notch, she met all deadlines, and hes skills were reasonably strong... I enjoyed working with Michelle and will likely have additional jobs for hem in the future."

Private earnings
Dec 16, 2015 - Jan 18, 2017

No feedback given

Private earnings
Nov 9, 2015 - Dec 2, 2016

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 May 20, 2016 - Jun 18, 2016

"Michelle was an excellent assistance who was polite, courteous yet very proficient in the tasks I asked of her. I plan on using her services again"

Private earnings

Michelle Anne T. has more jobs. Create an account to review them

Portfolio

Facebook ads and Facebook Marketing Completion Training
Facebook ads and Facebook Marketing Completion Training
Shopify Listing
Shopify Listing
Want to see more? Create Account

Skills

More than 30 hrs/week

Testimonials

Endorsements from past clients

"I was planning a major project in Manila and I am physically located in the United States. With no contacts in Manila, I needed someone to be my arms and legs and she did just that! Michelle was/is amazing. She is very thorough, anticipated my needs and came up with creative problem solving solutions at every turn. She did not shy away from any projects I gave her. She is very technically savvy and is excellent with creating presentations and conducting research. I would not hesitate to hire her again for my next project. "

Eileen F. | Business Owner
Assistant
Jun 2021
Verified