Odean W.
Manchester, Jamaica
100%
Job Success
Top Rated Plus
Customer service representative/Technical support/Product Specialist
$12.00/hr
I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients.
One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer
I have listed a few platforms/software I have worked with:
-Tawk chat system
-Click Desk
-Agile
-Kanban
-Trello
-Freshdesk
-Charge Bee
-Zendesk
-Wix.com
-Intercom
-MailChimp
-Hubspot
-Zoom
-Google sheets
-Photoshop
-Lightroom
-Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo
Work history
Work history
CareAcademy.com Customer Support Representative for Home Care Agencies and Learners
May 5, 2020
-
Mar 23, 2021
Private earnings
Product Specialist Customer Support Role: Social Media and Wordpress Website Support
Mar 20, 2018
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Jan 14, 2020
"Odean role was a customer support officer. He has been with our team for a long time. We valued his work, commitment and dedication to making sure our clients received…
Private earnings
Technical Customer service agent for an IT company
Jul 6, 2017
-
Mar 12, 2018
No feedback given
Private earnings
Customer Service Representative
Mar 19, 2015
-
Jul 5, 2017
"Thanks, Odean! Wish you all the best with your future endeavors!"
Private earnings
Full-Time Customer Service Lead with Excellent English Writing Skills (Long Term)
Mar 4, 2015
-
Mar 6, 2015
Private earnings
Freelance: E-mail and Chat support in English
Apr 21, 2020
-
Present
Job in progress
Private earnings
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Skills
Skills
- Freshdesk
- Technical Support
- Photography
- Magento
- Adobe Photoshop
- Talkdesk
- Spreadsheet Software
- Customer Service
- Microsoft Excel
- Microsoft Word
- RingCentral Glip