Umer G.
LahorePakistan
100% Job Success
Top Rated

Support Specialist - Client Services Executive (Email/Chats/Phone)

Having worked in customer service and sales for over 𝐭𝐞𝐧 𝐲𝐞𝐚𝐫𝐬, I have a wealth of experience. In addition to being highly motivated, I can learn quickly, and I am very 𝐭𝐚𝐬𝐤-𝐨𝐫𝐢𝐞𝐧𝐭𝐞𝐝. Through my years in hospitality and sales, I have developed excellent customer service skills and the ability to build rapport. Every aspect of my work is dedicated and committed to 100%. I have a professional and positive phone manner, I can provide 𝐞𝐦𝐚𝐢𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐭𝐢𝐜𝐤𝐞𝐭 𝐡𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐚𝐧𝐝 𝐩𝐡𝐨𝐧𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, and I firmly believe in fully comprehending customers' needs to achieve customer satisfaction. Over the course of my career, I have developed excellent skills in transforming negative situations into positive ones, displaying 𝐞𝐦𝐩𝐚𝐭𝐡𝐲 𝐚𝐧𝐝 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠, 𝐩𝐚𝐭𝐢𝐞𝐧𝐜𝐞, 𝐜𝐚𝐥𝐦𝐧𝐞𝐬𝐬, 𝐚𝐧𝐝 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 𝐭𝐢𝐦𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐬𝐤𝐢𝐥𝐥𝐬. My previous work experience includes providing email and chat support to companies in the following industries: -𝐔𝐩𝐰𝐨𝐫𝐤 𝐈𝐧𝐜. -𝐃𝐮𝐛𝐚𝐢 𝐚𝐢𝐫𝐥𝐢𝐧𝐞𝐬 -𝐀𝐮𝐭𝐨𝐬 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 The following are my areas of expertise: -𝐙𝐞𝐧𝐝𝐞𝐬𝐤 -𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐬. -𝐍𝐞𝐰 𝐚𝐧𝐝 𝐄𝐱𝐢𝐬𝐭𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐬𝐚𝐥𝐞𝐬. -𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐯𝐢𝐚 𝐞-𝐦𝐚𝐢𝐥 𝐚𝐧𝐝 𝐜𝐡𝐚𝐭. -𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠/𝐫𝐞𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐜𝐥𝐢𝐞𝐧𝐭 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬. -𝐅𝐚𝐜𝐞𝐛𝐨𝐨𝐤 & 𝐈𝐧𝐬𝐭𝐚𝐠𝐫𝐚𝐦 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 -𝐆𝐫𝐚𝐩𝐡𝐢𝐜 𝐝𝐞𝐬𝐢𝐠𝐧 Software skills: I am adept with software such as 𝐌𝐒 𝐖𝐨𝐫𝐝, 𝐌𝐒 𝐄𝐱𝐜𝐞𝐥, 𝐏𝐨𝐰𝐞𝐫 𝐏𝐨𝐢𝐧𝐭 𝐚𝐧𝐝 𝐖𝐆 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞. Due to my goal-driven nature, I have proven to be highly effective at motivating employees and streamlining processes over the course of my career. I have been instrumental in improving the customer service (live chat) protocols at my previous employer. Furthermore, I have dealt with high-stress environments and have successfully managed them. In my role, I am always striving to give my best efforts to the work I do, and I aim to keep learning and developing, which benefits both parties (me and the company). Because I enjoy dealing with people, the nicest part about my job is that I get to engage with a wide range of individuals. Being a customer service representative and owning my own business allows me to think creatively in order to achieve my goals.

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Skills

  • Customer Support
  • Content Editing
  • Typing
  • Social Media Marketing
  • Zendesk
  • English
  • Email Support
  • Order Tracking