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Umer G. Status: Offline
Lahore,ย Pakistan
100% Job Success
Top Rated

Support Specialist - Client Services Executive (Email/Chats/Phone)

Having worked in customer service and sales for over ๐ญ๐ž๐ง ๐ฒ๐ž๐š๐ซ๐ฌ, I have a wealth of experience. In addition to being highly motivated, I can learn quickly, and I am very ๐ญ๐š๐ฌ๐ค-๐จ๐ซ๐ข๐ž๐ง๐ญ๐ž๐. Through my years in hospitality and sales, I have developed excellent customer service skills and the ability to build rapport. Every aspect of my work is dedicated and committed to 100%. I have a professional and positive phone manner, I can provide ๐ž๐ฆ๐š๐ข๐ฅ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ, ๐ญ๐ข๐œ๐ค๐ž๐ญ ๐ก๐š๐ง๐๐ฅ๐ข๐ง๐  ๐š๐ง๐ ๐ฉ๐ก๐จ๐ง๐ž ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ, and I firmly believe in fully comprehending customers' needs to achieve customer satisfaction. Over the course of my career, I have developed excellent skills in transforming negative situations into positive ones, displaying ๐ž๐ฆ๐ฉ๐š๐ญ๐ก๐ฒ ๐š๐ง๐ ๐ฎ๐ง๐๐ž๐ซ๐ฌ๐ญ๐š๐ง๐๐ข๐ง๐ , ๐ฉ๐š๐ญ๐ข๐ž๐ง๐œ๐ž, ๐œ๐š๐ฅ๐ฆ๐ง๐ž๐ฌ๐ฌ, ๐š๐ง๐ ๐ž๐ฑ๐œ๐ž๐ฅ๐ฅ๐ž๐ง๐ญ ๐ญ๐ข๐ฆ๐ž ๐ฆ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ ๐ฌ๐ค๐ข๐ฅ๐ฅ๐ฌ. My previous work experience includes providing email and chat support to companies in the following industries: -๐”๐ฉ๐ฐ๐จ๐ซ๐ค ๐ˆ๐ง๐œ. -๐ƒ๐ฎ๐›๐š๐ข ๐š๐ข๐ซ๐ฅ๐ข๐ง๐ž๐ฌ -๐€๐ฎ๐ญ๐จ๐ฌ ๐ข๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ The following are my areas of expertise: -๐™๐ž๐ง๐๐ž๐ฌ๐ค -๐‹๐ข๐ฏ๐ž ๐‚๐ก๐š๐ญ ๐“๐ซ๐š๐ข๐ง๐ข๐ง๐ ๐ฌ. -๐๐ž๐ฐ ๐š๐ง๐ ๐„๐ฑ๐ข๐ฌ๐ญ๐ข๐ง๐  ๐›๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ ๐ฌ๐š๐ฅ๐ž๐ฌ. -๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐ฏ๐ข๐š ๐ž-๐ฆ๐š๐ข๐ฅ ๐š๐ง๐ ๐œ๐ก๐š๐ญ. -๐๐ฎ๐ข๐ฅ๐๐ข๐ง๐ /๐ซ๐ž๐ญ๐š๐ข๐ง๐ข๐ง๐  ๐œ๐ฅ๐ข๐ž๐ง๐ญ ๐ซ๐ž๐ฅ๐š๐ญ๐ข๐จ๐ง๐ฌ๐ก๐ข๐ฉ๐ฌ. -๐…๐š๐œ๐ž๐›๐จ๐จ๐ค & ๐ˆ๐ง๐ฌ๐ญ๐š๐ ๐ซ๐š๐ฆ ๐Œ๐š๐ซ๐ค๐ž๐ญ๐ข๐ง๐  -๐†๐ซ๐š๐ฉ๐ก๐ข๐œ ๐๐ž๐ฌ๐ข๐ ๐ง Software skills: I am adept with software such as ๐Œ๐’ ๐–๐จ๐ซ๐, ๐Œ๐’ ๐„๐ฑ๐œ๐ž๐ฅ, ๐๐จ๐ฐ๐ž๐ซ ๐๐จ๐ข๐ง๐ญ ๐š๐ง๐ ๐–๐† ๐‹๐ข๐ฏ๐ž ๐‚๐ก๐š๐ญ ๐’๐จ๐Ÿ๐ญ๐ฐ๐š๐ซ๐ž. I am goal-driven and have a proven track record of motivating employees and streamlining processes to enhance efficiency. My efforts have been instrumental in improving live chat customer service protocols at my previous employer. I thrive in high-stress environments, consistently delivering my best work. My passion for engaging with people and my creative approach to problem-solving enable me to achieve my goals and contribute to the success of both my clients and my business.
Work history
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Skills

Skills

  • Zendesk
  • Email Support
  • Online Chat Support
  • Order Tracking
  • Customer Support
  • Article Writing
  • Content Editing
  • Customer Service
  • Social Media Marketing
  • Administrative Support
  • Problem Solving
  • Live Chat Software

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