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Habib U. Status: Offline
Islamabad, Pakistan
95% Job Success
Top Rated

IT Support Specialist

I am an IBM, Microsoft, and Google Certified IT Support Specialist, Google Workspace Certified Administrator, and Cybersecurity Professional with 15+ years of experience. I provide expert technical support via phone, chat, email, and remote desktop, specializing in Google Workspace, Microsoft 365, cloud services, DNS, email security (SPF, DKIM, DMARC), and cybersecurity. My expertise extends to networking, penetration testing, incident response, hardware, software, and disaster recovery. Highlights of My Background: Customer Assistance and Technical Support: Serve as the first contact for customers needing technical assistance through emails, chat, phone, and remote access. Proficient in providing support for computer systems, networks, WiFi, hardware and software, cloud services, web, DNS, hosting, and Cpanel. Network and Security Expertise: Skilled in network design, development, and configuration. Expert in network security and administration, router and switch configuration, subnetting, VLAN, and inter-VLAN routing. Proficient with Microsoft 365/O365, including Microsoft Authenticator, Azure, Exchange, Outlook, Teams, OneDrive and SharePoint. Advanced Technical Proficiency: Experienced with ticketing systems like ServiceNow, Connectwise, Jira, ZohoDesk, Crisp, and ZenDesk. Familiar with IT Glue and Syncro for efficient IT documentation and management. Proficient in RSA token provisioning for VPN/remote access and resolving VPN-related issues. Systems and Server Administration: Expertise in Active Directory, Office 365 Admin, Azure AD, and Exchange Online Administration. Skilled in alerts monitoring for network, server/infrastructure, and telephony. Comprehensive Support and Troubleshooting: Proficient in network monitoring tools such as Solarwinds, Meraki Dashboard, and Aruba. Experienced in mobile support, including MDM and multi-factor authentication for iOS and Android devices. Knowledgeable in VPN applications like Pulse Secure, Global Protect, and Windows VPN. VoIP and Communication Solutions: Proficient in VoIP systems including 3CX, Asterisk Elastix, and RingCentral. Experienced with Google Suite, including Google Drive, Meet, Workspace, and more. Remote Support and Application Management: Proficient in remote applications like Teamviewer, Remote Desktop, AnyDesk, and Bomgar. Skilled in email security solutions like Mailguard and Mimecast. Expert in networking, remote desktop support, and application support. Technical Problem Solving and Diagnostics: Skilled in troubleshooting, diagnosing, and resolving technical hardware and software issues. Experienced in password resetting/cracking for various platforms and devices. Efficient Incident and Service Request Management: Coordinate incident resolution and service request completion with resolver teams and vendors. Provide timely updates and information to end-users regarding the status of their incidents or service requests. Professional Attributes: Attention to detail and precision, with a strong work ethic for meeting deadlines and ensuring reliability. Excellent diagnostic, problem-solving, and time management skills, with the ability to handle multiple tasks simultaneously. Capable of working independently and efficiently to meet deadlines, promptly addressing support-related communications. Self-motivated, detail-oriented, and highly organized.
Work history
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Skills

Skills

  • DNS
  • Ticketing System
  • Information Security
  • Network Security
  • System Security
  • Digital Forensics
  • IT Service Management
  • SQL
  • Hardware Troubleshooting
  • macOS
  • Linux System Administration
  • Network Engineering
  • Virtualization
  • Problem Solving
  • Data Recovery

Get started working with Habib quickly with these predefined projects.

Get started working with Habib quickly with these predefined projects.

You will get SSL certificate generation / Installation / Troubleshooting / Renewals

From $15
1 day delivery

You will get Remote Windows Server Support Specialist

From $30
1 day delivery

You will get VMware Virtualization Solutions, Virtualization Strategy and Consulting

From $30
1 day delivery

You will get IT & Network Consultancy

From $50
1 day delivery

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