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Samantha S. Status: Offline
Tallassee, AL
100% Job Success
Rising Talent

E-Commerce Strategist | Amazon Expert | Certified Zendesk Admin

As a seasoned entrepreneur and e-commerce expert with over 15 years of experience, I’ve built and managed multiple successful companies, including Amazon stores, retail ventures, and customer-focused businesses. My passion lies in delivering exceptional results, optimizing workflows, and creating innovative solutions tailored to each client's needs. Key Expertise: ✅ Amazon Strategy & Operations: Comprehensive knowledge of Seller Central, Private Label, FBA, and wholesale sourcing. Proven experience with inventory management, PPC campaigns, and resolving complex Amazon account issues, including appeals and reinstatements. Successfully managed Amazon accounts generating significant revenue and streamlined operations to ensure compliance and profitability. ✅ Customer Experience & Support: Certified Zendesk Administrator with over 6 years of experience implementing, optimizing, and managing Zendesk systems. Specialize in workflow automation, support ticket management, and team productivity enhancements for businesses of all sizes. Expertise in creating tailored solutions that enhance customer satisfaction and retention. ✅ Entrepreneurial Success: Founder of The Mill Collective, a thriving indoor flea market, and The Book Nook, a cozy indie bookstore. Launched The Scoop, a beloved community ice cream shop known for its innovative offerings. Proven ability to identify market gaps, build brands, and grow businesses from the ground up. Why Work With Me? When you hire me, you get more than just a freelancer—you get a partner who’s deeply invested in your success. I bring a blend of analytical thinking, creative problem-solving, and hands-on expertise. Whether you need to scale your Amazon store, optimize customer service systems, or craft business strategies, I’m here to help. Services Offered: Amazon Store Management: Setup, optimization, PPC, inventory planning, and troubleshooting. Zendesk Support: System setup, workflow optimization, reporting, and team training. E-Commerce Consulting: Profitability analysis, growth strategies, and operational efficiency. Business Operations Support: SOP creation, financial tracking, and process improvement. Certifications & Tools: Certified Zendesk Administrator Proficient in QuickBooks, Office 365, and various Amazon-related software tools. Client Testimonials: "Their expertise turned our struggling Amazon store into a thriving business. Highly recommend!" "The Zendesk workflows implemented by this freelancer have revolutionized how our team works." Ready to take your business to the next level? Let’s connect and create something extraordinary together.
Work history
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Skills

Skills

  • Product Onboarding
  • Management Consulting
  • Amazon
  • Customer Service Analytics
  • Management Development
  • Product Knowledge
  • System Configuration
  • Troubleshooting
  • Gorgias

Get started working with Samantha quickly with these predefined projects.

Get started working with Samantha quickly with these predefined projects.

You will get a complete customer service start up package

From $250
5 days delivery

Testimonials

Endorsements from past clients

"Samantha ran our entire customer service department for over a year. She was AMAZING. She helped implement Zendesk, set up the macros and shrink the amount of time we spent on customer requests by 50%. She is a 10/10 hire and we would love to work with her again in the future!"

Jack F.
May 2022

Verified

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