Mary Grace N.
Las Pinas, Philippines
94%
Job Success
Top Rated Plus
Customer Service| Data Entry| Email Support
$10.00/hr
Hello! I am working as a Customer Service Representative in a BPO company for over 7 years and have exceptional knowledge in Customer Service, Chat, and Email. I can do Multitasking. I also have a typing speed of over 40 WPM. My employment history spans a wide variety of industries and roles. The experience I have gained in each role makes me a well-rounded and valuable asset to any team or project.
I am a self-motivated and very organized top-rated worker who loves helping customers and managing projects. I am trained and experienced in multiple CS and CR platforms and have a professional and respectful business manner.
If you came to my profile it is because you are looking for someone to help you with your project, someone you can trust to delegate those time-consuming tasks that don't give you a break in your busy schedule. How much does your time cost? much more than mine for sure.
I have more than 3 years of experience as a virtual assistant, specializing in Web Research and Data Entry. And during all this time the most important thing I have learned is that communication is a fundamental part of every project, if we set good goals, we will succeed in everything we have planned.
I am always open to talk about your project so we can reach an agreement before we start working, avoiding you to waste time and money is part of my job, so do not hesitate to contact me so we can have a little meeting and start working together.
Work history
Work history
Part Time office assistant in Alabang
Feb 6, 2025
-
Feb 11, 2025
"She disappeared for the last six days, so we will end the contract."
Private earnings
Experienced customer support agent for a fintech company (US hours)
Dec 4, 2023
-
Dec 15, 2023
No feedback given
Private earnings
URGENT NEED FOR PEAK SEASON: Superstar Customer Experience Team Member!!!
Dec 1, 2021
-
Dec 21, 2022
"Grace has been with us since last year as a part-time csr. We loved her work and has always been professional. See you next peak season!"
Freelancer's response
"I highly recommend this client! I have worked as a seasonal CS for them and it has always been a great experience. Hope to work again soon!"
Private earnings
Customer Support Associate
Jan 31, 2022
-
Jun 7, 2022
"Grace has been a valuable asset to our customer support team. She's reliable, a quick learners, and able to deal with difficult customers. I would highly recommend her to other…
Private earnings
Customer Support for a Fintech Call Center
Apr 12, 2023
-
Present
Job in progress
Private earnings
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Skills
Skills
- Email Communication
- Virtual Assistance
- Answered Ticket
- Salesforce CRM
- Intercom
- Customer Service
- Ticketing System
- Shopify
- Communication Etiquette
- Zendesk
- Freshdesk
- Finance & Accounting
- Worldspan