Teresa J.

Teresa J.

San Jose del MontePhilippines

Skilled and Passionate CSR/TSR and QA

Are you looking for multi-skilled freelancer? I can deliver good customer service via voice, email and chat platform. I have been in the BPO Industry for more than a decade and have performed different roles. I am an expert customer support and technical support representative with 8 years of experience. I worked with US, Australian and NZ Clients. As technical support representative we help customers fix their internet, phone and email services. As customer support we assist them with their plan, bills and account concern. Aside from that I got promoted as Lead Associate, where I provided support to agents and assisted team lead with admin tasks like sending reports. I also worked for Amazon account as Customer Service and Quality Analyst. I listen to agents call live and recorded, evaluate it and give score based from Amazon's Quality parameters. I also give feedback and coaching. I was also part of compliance team, another department of Quality who listen to calls that were tagged to have committed Immediate Attention Policy. We validate it and send report to client. I've experienced working as Virtual Assistant for real estate and health care agency's software. My task was to list properties for sale on different sites. I also did some English Tutoring Jobs. I also have knowledge about online sourcing arbitrage and marketing strategies like social media marketing, creating blogs and website via word press. I am passionate and committed in everything that I do. I am reliable, flexible and have short learning curve. I assure you that I'll be a valuable asset in your company.
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Portfolio

1. launch support spans across various teams, locations and even time zones. 2. I am one of the subject matter expert crew or support crew who helped our people by answering questions and checking that they're using the right tools in the right way for the job they want to do. 3. The launch was successful and we got good feedback that the tool was easier to use both for the agents and customers.
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Skills

Teresa J.

Teresa J.

San Jose del MontePhilippines
4
Total Jobs
250
Total Hours

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Skilled and Passionate CSR/TSR and QA

Specializes in
Are you looking for multi-skilled freelancer? I can deliver good customer service via voice, email and chat platform. I have been in the BPO Industry for more than a decade and have performed different roles. I am an expert customer support and technical support representative with 8 years of experience. I worked with US, Australian and NZ Clients. As technical support representative we help customers fix their internet, phone and email services. As customer support we assist them with their plan, bills and account concern. Aside from that I got promoted as Lead Associate, where I provided support to agents and assisted team lead with admin tasks like sending reports. I also worked for Amazon account as Customer Service and Quality Analyst. I listen to agents call live and recorded, evaluate it and give score based from Amazon's Quality parameters. I also give feedback and coaching. I was also part of compliance team, another department of Quality who listen to calls that were tagged to have committed Immediate Attention Policy. We validate it and send report to client. I've experienced working as Virtual Assistant for real estate and health care agency's software. My task was to list properties for sale on different sites. I also did some English Tutoring Jobs. I also have knowledge about online sourcing arbitrage and marketing strategies like social media marketing, creating blogs and website via word press. I am passionate and committed in everything that I do. I am reliable, flexible and have short learning curve. I assure you that I'll be a valuable asset in your company.
No items

Portfolio

1. launch support spans across various teams, locations and even time zones. 2. I am one of the subject matter expert crew or support crew who helped our people by answering questions and checking that they're using the right tools in the right way for the job they want to do. 3. The launch was successful and we got good feedback that the tool was easier to use both for the agents and customers.
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Skills

As Needed - Open to Offers