Sonal V.
New DelhiIndia
100% Job Success
Top Rated Plus

Quality Auditor|| Data Entry|| Back Office Support||Bookkeeper||

1. Conducting training sessions for the new employees and educate them on technical aspects, communication skills, application knowledge, problem-solving abilities. 2. Conducting compliance audits for call center activities with the prescribed rules and take corrective measures in case of discrepancies. 3. Managing weekly review decks and discussing the same with the stakeholders in weekly review calls. 4.Random call audits and feedback to the advisors. 5.Outlier management against the repeat defaulters. 6.Performed contact call center monitoring, evaluated and reported all agents within regional territory. 7.Actively used quality management system to compile, track and trend agent performance. 8.Communicated with center leadership and Corporate Customer Service Team and socialized call center performance and observed performance gaps. 9.Analyzed call trends and identified agent and call center training opportunities and provided recommendations to management. 10. Data entry, extracting data from image, PDF to excel. 11. I work for customer service, back office, data entry, admin support, and marketing. 12. Managed a team of 25 members is my last organization. 13. Lead the Quality Analyst team and drive best services with full compliance and Integrity. 14. Maintaining books in multi-currency 15. Performing bookkeeping from scratch and taking it to an organized level. 16. Performing class wise bookkeeping 17. Performing bookkeeping from scratch and taking it to an organized level. 18. Creation of bulk invoices and raising of multiple bills.

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Skills

  • Communications
  • Light Bookkeeping
  • Quality Assurance
  • Client Management
  • Business with 10-99 Employees
  • Team Management