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Rob W. Status: Offline
Busan, South Korea
100% Job Success
Top Rated Plus

Technical Writer, Knowledge Base Wiz, & Course Creator

Why work with me? Two reasons. First, you get an expert-vetted professional who cares about the written word and the quality of his client work. Second, I work around your schedule. Some clients prefer weekly check-ins; others want reliable, on-time delivery with minimal oversight. I adapt to whatever works best for you. My writing and SaaS content creation expertise fall into three main areas. ✅ KNOWLEDGE BASE & HELP CENTER CONTENT I create knowledge bases. Expert-level ability to take your help centre library from zero to a robust collection of searchable how-to articles. I'm especially good at figuring out and documenting the user-side of SaaS platforms with minimal client or SME input. Over the past eight years, I've worked on 60+ SaaS tools and have written 1,000+ how-to help articles. I’m familiar with all major hosting platforms like Intercom, Zendesk, Confluence, plus many smaller tools. ✅ EXPLAINER VIDEO SCRIPTING & PRODUCTION I create brand-aligned explainer videos that make onboarding easier and boost product engagement. Perfect for in-app walkthroughs, landing pages, or internal training. ✅ CERTIFICATE & MICRO-COURSE CREATION From new hire onboarding to client education, I design and build targeted certificate courses and learning modules that are easy to follow and easy to remember. I use leading platforms like Absorb and TalentLMS to deliver e-learning content that supports your business goals, whether it’s faster onboarding or smoother client handoffs. ✅ INDUSTRY EXPERIENCE • Programmatic advertising • E-commerce • Marcom • Email marketing • Warehouse management • Data visualisation • CMS • WordPress plugins • Telehealth • Salesforce backup and restore • Online real estate documents • Sports club asset and membership management
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