Rob W.
Busan, South Korea
100%
Job Success
Top Rated Plus
Technical Writer, Knowledge Base Wiz, & Course Creator
$44.50/hr
Why work with me? Two reasons.
First, you get an expert-vetted professional who cares about the written word and the quality of his client work.
Second, I work around your schedule. Some clients prefer weekly check-ins; others want reliable, on-time delivery with minimal oversight. I adapt to whatever works best for you.
My writing and SaaS content creation expertise fall into three main areas.
✅ KNOWLEDGE BASE & HELP CENTER CONTENT
I create knowledge bases. Expert-level ability to take your help centre library from zero to a robust collection of searchable how-to articles. I'm especially good at figuring out and documenting the user-side of SaaS platforms with minimal client or SME input.
Over the past eight years, I've worked on 60+ SaaS tools and have written 1,000+ how-to help articles. I’m familiar with all major hosting platforms like Intercom, Zendesk, Confluence, plus many smaller tools.
✅ EXPLAINER VIDEO SCRIPTING & PRODUCTION
I create brand-aligned explainer videos that make onboarding easier and boost product engagement. Perfect for in-app walkthroughs, landing pages, or internal training.
✅ CERTIFICATE & MICRO-COURSE CREATION
From new hire onboarding to client education, I design and build targeted certificate courses and learning modules that are easy to follow and easy to remember. I use leading platforms like Absorb and TalentLMS to deliver e-learning content that supports your business goals, whether it’s faster onboarding or smoother client handoffs.
✅ INDUSTRY EXPERIENCE
• Programmatic advertising
• E-commerce
• Marcom
• Email marketing
• Warehouse management
• Data visualisation
• CMS
• WordPress plugins
• Telehealth
• Salesforce backup and restore
• Online real estate documents
• Sports club asset and membership management
Work history
Work history
KB Build
Dec 27, 2024
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Jan 17, 2025
"Rob was very helpful with building out some knowledge base articles in Intercom; would hire again."
Private earnings
Create Training Videos Knowledge Base (KB) Articles
Jun 24, 2024
-
Nov 29, 2024
No feedback given
Private earnings
Confluence Expert Needed for Company Intranet Setup
Aug 5, 2024
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Nov 24, 2024
No feedback given
Private earnings
Help Center / Knowedge Base Technical Write
Nov 23, 2023
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Aug 6, 2024
No feedback given
Private earnings
Technical Writer MarTech SAAS App
May 16, 2022
-
Jun 24, 2024
No feedback given
Private earnings
Technical Writer Needed for Comprehensive Knowledge Base Update
May 21, 2023
-
Jun 21, 2024
No feedback given
Private earnings
Technical Documentation for Video SaaS Product
Dec 27, 2023
-
Apr 5, 2024
No feedback given
Private earnings
Software Technical Documentation Writer
Jul 5, 2022
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Apr 3, 2024
Private earnings
Knowledge Base Technical Writer - New HR platform
Aug 31, 2023
-
Jan 23, 2024
No feedback given
Private earnings
Sinorbis Engage Module Help Articles
Aug 17, 2023
-
Dec 22, 2023
No feedback given
Private earnings
Technical Writer
Apr 8, 2024
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Present
Job in progress
Private earnings
LONG TERM: Multimedia Technical Communicator for AI Productivity Software AIPRM
Dec 6, 2023
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Present
Job in progress
Private earnings
Technical Writer For SaaS Product Knowledge Base
Aug 28, 2023
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Present
Job in progress
Private earnings
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Skills
Skills
- Technical Documentation
- Instruction Manual
- Technical Writing
- SaaS
- User Guide Writing
- Intercom
- Explainer Video
- Camtasia
- Training Materials
- Customer Onboarding
- Training Online LMS
- Elearning
- Elearning Design
- Online Instruction
- Instructional Design