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Rob W.

Rob W.

Busan, South Korea
Job Success
Top Rated Plus

SaaS Technical Writer and Documentation Wiz

You want documents that help your users and customers succeed. That's where I can help. My SaaS documentation blends instructional and technical writing principles appropriate for your user. I can update your knowledge base and manuals to keep pace with new features or build a library from scratch. A technical writer for five years, I specialize in writing/updating/editing SaaS user documents, reports, manuals, and web content that explain complex tasks and ideas in plain English. I aim to add value to your product or software by transforming information into accessible document solutions. SERVICES I offer a range of technical writing and content writing services: - knowledge base articles and user guides for SaaS platforms - how-to articles for Shopify apps, themes, and e-commerce platforms - explainer videos and screencasting - SEO-friendly web content - whitepapers - case studies - manuals - editing and proofing INDUSTRY EXPERIENCE - e-commerce (e.g. Shopify plugins, funnels) - marcom - warehouse management - data visualization - CMS - SaaS apps - WordPress plugins - telehealth - Salesforce backup and restore - online real estate documents AUTHORING TOOLS - Confluence, Jira - Intercom - Zendesk - Notion - Camtasia - Google suite - MS Office suite - InDesign - Photoshop BACKGROUND Originally from Canada, I'm an English native speaker with an M.Sc.Pl. and eMBA. Need help with your project? Let's chat on the Upwork board. Cheers!
Rating is 5 out of 5.
5.00 Oct 31, 2022 - Jan 6, 2023
Private earnings
Rating is 5 out of 5.
5.00 Mar 31, 2022 - Dec 30, 2022

"Rob was easy to work with and delivered great work. We will definitely be working with Rob again."

Private earnings
Rating is 5 out of 5.
5.00 Oct 14, 2022 - Nov 3, 2022

"perfect contractor to draft technical manuals for software programs."

Private earnings
Rating is 5 out of 5.
5.00 Oct 28, 2022 - Nov 3, 2022
Private earnings
Oct 13, 2022 - Nov 3, 2022

No feedback given

Private earnings
Apr 13, 2022 - Nov 2, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Mar 16, 2022 - Aug 19, 2022

"Rob did an excellent job and we would work with him again in the future."

Private earnings
Rating is 5 out of 5.
5.00 Sep 7, 2021 - Jun 16, 2022

"Brilliant work from Rob. Great guy, great work"

Private earnings
Mar 14, 2022 - Apr 25, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Feb 23, 2022 - Apr 19, 2022

"ABOVE AND BEYOND. Rob created an entire Knowledge Base portal for our new software product using Zendesk. It took Rob no time to get up-to-speed with the product, and to create high-quality articles in collaboration with the team. Would definitely recommend Rob's services to anyone wanting to have a good documentation portal for their users."

Private earnings

Portfolio

Recover Salesforce Metadata
Explainer Video and Article
Want to see more? Create Account

Skills

Rob W.

Rob W.

Busan, South Korea
Job Success
Top Rated Plus
74
Total Jobs
4,436
Total Hours

View profile

SaaS Technical Writer and Documentation Wiz

Specializes in
You want documents that help your users and customers succeed. That's where I can help. My SaaS documentation blends instructional and technical writing principles appropriate for your user. I can update your knowledge base and manuals to keep pace with new features or build a library from scratch. A technical writer for five years, I specialize in writing/updating/editing SaaS user documents, reports, manuals, and web content that explain complex tasks and ideas in plain English. I aim to add value to your product or software by transforming information into accessible document solutions. SERVICES I offer a range of technical writing and content writing services: - knowledge base articles and user guides for SaaS platforms - how-to articles for Shopify apps, themes, and e-commerce platforms - explainer videos and screencasting - SEO-friendly web content - whitepapers - case studies - manuals - editing and proofing INDUSTRY EXPERIENCE - e-commerce (e.g. Shopify plugins, funnels) - marcom - warehouse management - data visualization - CMS - SaaS apps - WordPress plugins - telehealth - Salesforce backup and restore - online real estate documents AUTHORING TOOLS - Confluence, Jira - Intercom - Zendesk - Notion - Camtasia - Google suite - MS Office suite - InDesign - Photoshop BACKGROUND Originally from Canada, I'm an English native speaker with an M.Sc.Pl. and eMBA. Need help with your project? Let's chat on the Upwork board. Cheers!
Rating is 5 out of 5.
5.00 Oct 31, 2022 - Jan 6, 2023
Private earnings
Rating is 5 out of 5.
5.00 Mar 31, 2022 - Dec 30, 2022

"Rob was easy to work with and delivered great work. We will definitely be working with Rob again."

Private earnings
Rating is 5 out of 5.
5.00 Oct 14, 2022 - Nov 3, 2022

"perfect contractor to draft technical manuals for software programs."

Private earnings
Rating is 5 out of 5.
5.00 Oct 28, 2022 - Nov 3, 2022
Private earnings
Oct 13, 2022 - Nov 3, 2022

No feedback given

Private earnings
Apr 13, 2022 - Nov 2, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Mar 16, 2022 - Aug 19, 2022

"Rob did an excellent job and we would work with him again in the future."

Private earnings
Rating is 5 out of 5.
5.00 Sep 7, 2021 - Jun 16, 2022

"Brilliant work from Rob. Great guy, great work"

Private earnings
Mar 14, 2022 - Apr 25, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Feb 23, 2022 - Apr 19, 2022

"ABOVE AND BEYOND. Rob created an entire Knowledge Base portal for our new software product using Zendesk. It took Rob no time to get up-to-speed with the product, and to create high-quality articles in collaboration with the team. Would definitely recommend Rob's services to anyone wanting to have a good documentation portal for their users."

Private earnings

Portfolio

Recover Salesforce Metadata
Explainer Video and Article
Want to see more? Create Account

Skills

Less than 30 hrs/week

< 24 hrs response time

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