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Richel Anne G. Status: Offline
Tanza, Philippines
100% Job Success
Top Rated Plus

Customer Service Manager

With over 8 years of experience in the BPO industry, including 2+ years as a Team Leader/Customer Service Manager and 6 years as a Customer Service Associate, I have developed a strong foundation in both leadership and customer service. In my role as a Team Leader/Customer Service Manager, I was responsible for overseeing and mentoring a team of 10-18 individuals, ensuring they consistently delivered exceptional service to customers. I took ownership of daily, weekly, and monthly performance reports, conducted data trend analyses, and provided coaching to help team members reach their full potential. My focus was always on developing a high-performing team committed to continuous improvement. As a Customer Service Associate, I handled a variety of US-based accounts, including those in the financial, medical, healthcare, and telecommunications sectors. I consistently aimed to provide outstanding customer experiences, a commitment that set me apart from other representatives and contributed to my rapid promotion. I am a diligent, passionate, and collaborative professional, known for my reliability in meeting deadlines and delivering high-quality work. My strong work ethic, integrity, and ability to thrive with minimal supervision have enabled me to excel in every role I’ve undertaken.
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