Duncan M.
100% Job Success
Top Rated

IT Technical Support / 3CX Expert / ClickUp Specialist

With over 13 years of extensive experience in IT Technical Support, including 5 years of dedicated remote work for US, Canadian, and Australian-based Managed Service Providers (MSPs), I bring a wealth of knowledge and expertise to every project. Having completed over 1,850 hours on Upwork across various projects and clients, I am well-versed in delivering top-notch technical solutions with exceptional customer service. My availability spans across multiple time zones, including EST, PST, CST, to accommodate clients' convenience. Key Highlights: *Proven track record of supporting mission-critical systems operating 24/7/365. *Exceptional communication skills with stakeholders at all levels. *Analytical and logical troubleshooting abilities for recommending solutions that enhance IT business processes. *Degree in Computer Technology and certified in ITIL, ClickUp, ConnectWise, Continuum, and 3CX. Skills and Technologies: Email Management: Office 365, Google Workspace, Zimbra Ticketing Systems: Jira, Zendesk, ConnectWise Manage, Trackit, ServiceNow, Zoho IT Documentation: Itglue, Confluence, SharePoint RMM: ConnectWise Automate, Continuum, SmartDeploy Cloud Technologies: AWS, GCP, Azure Backup Systems: Veeam, Barracuda Monitoring: Datadog, PagerDuty, xymon Network and Firewall: Meraki, Sophos Microsoft: Exchange, SharePoint, Microsoft Azure VoIP: Zoom, 3CX, Avaya, RingCentral Operating Systems: Windows Server, Windows 10, Windows 11, Linux Instant Messaging: Slack, Microsoft Teams Mobile Device Management: JamfNow Domain Management and Hosting Active Directory Management Project Management: ClickUp Certifications: ClickUp Novice Certificate ClickUp Intermediate Certificate ITIL Foundation Continuum Command Specialist ConnectWise Certificate - Engineer/Technician, Dispatcher Avaya Certified Implementation Specialist AWS Cloud Practitioner Essentials Microsoft Licensing Solutions Specialist Lite 3CX Basic, Intermediate, and Advanced Certified Engineer Certified Ethical Hacker Mobile App Analytics Fundamentals, Google Google Analytics for Power Users Ecommerce Analytics, Google CloudU Certificate, Rackspace I am passionate about delivering high-quality technical solutions and am committed to continuous professional development to stay at the forefront of industry advancements. Let's collaborate to elevate your IT infrastructure and support needs.

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  • VoIP
  • System Administration
  • Continuum Applied Technology CORRIDOR
  • Windows Administration
  • Google Cloud Platform
  • Online Chat Support
  • Technical Documentation
  • ConnectWise Automate
  • 3CX

Get started working with Duncan quickly with these predefined projects.

Get started working with Duncan quickly with these predefined projects.

You will get a complete 3CX system either cloud or on premise

From $100
2 days delivery