Phone technical support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods via telephone.

Chat technical support is a form of technical support delivered via online chat. Online chat refers to a kind of communication over the Internet that offers an real-time direct transmission of text-based messages from sender to receiver. wikipedia.org

A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their website accessible via the World Wide Web.

Office administration is a set of day-to-day activities related to financial planning, billing and recordkeeping, personnel, and physical distribution and logistics, within an organization. wikipedia.org

A data entry clerk, sometimes called a typist, is a member of staff employed to type data into a database using a keyboard. The keyboards used can often have specialist keys and multiple colours to help them in the task and speed up the work. wikipedia.org

Customer service is the provision of service to customers before, during and after a purchase. wikipedia.org

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. wikipedia.org

Customer retention agents work with existing customers to retain their business through probing, effective listening, building value, and overcoming objectives. wikipedia.org