Jude K.
London, United Kingdom
100%
Job Success
Top Rated
Zendesk & Customer Service Consultant - 9 Years' Experience
$168.00/hr
My passion lies in turning your repetitive and difficult processes into quick and easy automations, so you can focus on what truly matters to your business.
I'm an expert in everything Zendesk (including all the back-end set up/reporting, as well as their new AI tools), Zapier, Google Sheets, Google Forms, Typeform & Wufoo. I can easily help you tie any of these platforms together (plus lots of others) using Zapier, meaning you save hundreds of hours of time by speeding up time-consuming tasks. I am experienced in building custom CRMs based on virtually any web-based software.
I gained by skills and experience in my three years building Deliveroo's Rider Support function from Day Zero, as their first man on the job, and finished three years later as the Head of Operations Support for the UK&IE business.
This experience gives me the unique edge on Upwork in that I've both designed and built complex automations, CRMs and workflows, and I've managed entire customer service departments of over 100 staff who were using these tools. As I would frequently fly out to our call centres in the Philippines, I also have real on the ground experience of which processes make teams tick and which will fail at the first hurdle! Additionally, I'm well accustomed to training others in these fields, meaning you'll have no trouble understand what, if anything, you'll need to do moving forward after your work is completed.
I'm now consulting full time, and am keen to use the mountain of knowledge I learned during that time to help you with your next project.
I always keep up to date with the latest trends and changes to the web services industry, and I make sure that any work I undertake is clearly understood by you before handing over a completed project, in order that you can move forward independently if you so wish.
~ZENDESK~
--- Initial Set Up, setting up AI (artificial intelligence) to help you summarise tickets and generate responses, Help Centre (Guide/Knowledge Base) design and customisation, SLAs, Business Rules, Groups, Users (including bulk-management & permissions), Triggers, Automations, Views, Custom Forms & Fields, Tags, Macros, Multi-Lingual Support, Custom Reporting (Explore), FAQs, CSAT and more!
~ZAPIER~
--- I will help your web services link seamlessly with each other, effectively creating automated, or semi-automated process to replace manual tasks. Google Suite, Zendesk, Slack, Mailchimp, Twitter, Trello, Facebook, Instagram, Dropbox, OneDrive, Wordpress, Shopify etc. I can link any web apps or build you your own custom CRM, saving you thousands.
~GOOGLE SHEETS~
--- Automation, Advanced Formulas, Design, Conditional Formatting, Filters, Pivot Tables, Form Integration & Processing, Macros, Charts, Add-Ons, Protected & Named Ranges
I'm available to work individually to a set brief, or dynamically as part of a team of contributors. There is no task too small, nor a project too big.
Please get in touch, let me know your KPIs or goals and we'll discuss how I can help you reach them!
N.B
I keep a clear and concise "change log" for every job I undertake, in which I detail every edit or adjustment I make, in order that you have total transparency and can query any part of my work. This will be shared with you from the start and you can check it as often or as rarely as you like!
Work history
Looking for a Zendesk admin/expert to create educational content
Jan 30, 2023
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Feb 2, 2023
"Jude is very experienced in his field, extremely well-versed in administrating Zendesk, and super easy to work with. He did an outstanding job and we will be happy to work…
Private earnings
30 minute consultation
Oct 27, 2022
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Nov 8, 2022
No feedback given
Private earnings
60 minute consultation
Sep 26, 2022
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Sep 28, 2022
"Great experience with Jude!"
Private earnings
Zendesk API Integration for online marketplace
Jun 21, 2022
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Jul 18, 2022
"If you're looking for someone who knows about all things Zendesk, Jude is the person to speak to. From the moment we initiated the contract to the moment he completed…
Private earnings
30 minute consultation
Jul 6, 2022
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Jul 7, 2022
Private earnings
Zendesk Support
Feb 4, 2019
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Apr 10, 2019
Private earnings
Consult, Design and Improve the functions of Google Sheet Tool
Nov 15, 2018
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Nov 25, 2018
"Amazing job again, Jude! Definitely one of the most talented freelancers I've hired here on Upwork. Had him do another quick little job to a Google Sheet and he provided…
Private earnings
Finalize a Google Sheet
Nov 11, 2018
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Nov 12, 2018
"Thank you so much, Jude! Will continue to work with an utilize his diverse skill set. He is very skilled at Google Sheets and technology generally speaking to increase efficiency…
Private earnings
Design Google Sheets Report File to look good and attractive (no formulas), just styling
Oct 13, 2018
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Oct 27, 2018
"Jude is a very talented freelancer who strives to go above and beyond on every task I gave him. He organized and designed a google sheet for me to use…
Private earnings
Copy content from user knowledgebase (FAQs, help articles) to new one on Zendesk & create content
Sep 25, 2018
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Oct 11, 2018
"fantastic communication! Was able to work autonomously and use his discretion as needed to get the job done! Offered recommendations based on his experience using zendesk and other knowledgebase tools…
Private earnings
Customer Operations Improvements
4.67
of 1 reviews
Nov 8, 2022
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Present
Jul 24, 2023
4.67 "Jude couldn't be more helpful and was able to break each stage down into understandable language for someone who isn't ZenDesk literate." Job in progress
Private earnings
Zendesk Consulting - Review, Improve and Train
Sep 28, 2022
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Present
Job in progress
Private earnings
Zendesk Audit / Optimization
Jan 20, 2022
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Present
Job in progress
Private earnings
Zendesk admin/expert to help fix customer support reporting
Dec 17, 2021
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Present
Job in progress
Private earnings
Zendesk specialist needed for integration work
Sep 23, 2021
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Present
Job in progress
Private earnings
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Skills
- Zendesk
- Google Forms
- Zapier
- Google Sheets
- Project Management