Michelle B.
Davao, Philippines
100%
Job Success
Top Rated
Customer Service Expert | Virtual Assistant/Data Entry | Video Editor
$20.00/hr
A highly motivated person with over 10 years of customer service and managerial experience. 2 years as a CS representative and 8 years as a Team Lead. Handled 8 people while doing administrative and customer service tasks. Goal-driven and result-oriented while making sure to properly delegate given tasks and complete them in a timely manner.
Experience working in healthcare insurance and e-commerce brands, all based in CA, both phone and email. Depth knowledge in using tools such as:
- Shopify
- Zendesk
- Helpscout
- Gorgias
- Shipstation
- Shipbob
- Shipmonk
- Woocommerce
- Paypal/Stripe
- Talkable
- Yotpo
- Loop
- Upscribe
- Recharge
- Notion
As a customer service representative, feedback is a gift and the key to one's improvement. As a team leader, I ensure all members are properly equipped with the knowledge and expertise in order to meet the client's expectations.
Work history
Work history
2 Quick Videos Same Day Turnaround
Sep 15, 2022
-
Apr 24, 2023
Private earnings
video-intro for my YouTube channel
Jul 22, 2021
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May 24, 2022
No feedback given
Private earnings
Private job
Jun 24, 2021
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Nov 19, 2021
Private earnings
Make a 45 second - 1.5 minute video
Oct 7, 2021
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Oct 12, 2021
No feedback given
Private earnings
Add Website domain to end of existinig video and create QR code to video.
Jul 14, 2021
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Jul 18, 2021
"Michelle was great to work with, knew just what we wanted!"
Private earnings
Project Manager
Feb 12, 2021
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Jun 24, 2021
"Simply the best there is on Upwork. Not only did we become great friends, she also goes the extra mile to ensure work is completed successfully."
Private earnings
Virtual Assistant - Part Time - Long Term
Nov 26, 2020
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Mar 15, 2021
No feedback given
Private earnings
Gorgias - Customer Service Rep for US Jewelry Brand
Mar 21, 2022
-
Present
Job in progress
Private earnings
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Skills
Skills
- Data Entry
- Email Communication
- Graphic Design
- Adobe Premiere Pro
- Market Research
- Dropshipping
- Video Editing
- Customer Service
- Social Media Management
- Phone Support