Michelle B. Status: Offline
DavaoPhilippines
100% Job Success
Top Rated

Customer Service Expert | Virtual Assistant/Data Entry | Video Editor

A highly motivated person with over 10 years of customer service and managerial experience. 2 years as a CS representative and 8 years as a Team Lead. Handled 8 people while doing administrative and customer service tasks. Goal-driven and result-oriented while making sure to properly delegate given tasks and complete them in a timely manner. Experience working in healthcare insurance and e-commerce brands, all based in CA, both phone and email. Depth knowledge in using tools such as: - Shopify - Zendesk - Helpscout - Gorgias - Shipstation - Shipbob - Shipmonk - Woocommerce - Paypal/Stripe - Talkable - Yotpo - Loop - Upscribe - Recharge - Notion As a customer service representative, feedback is a gift and the key to one's improvement. As a team leader, I ensure all members are properly equipped with the knowledge and expertise in order to meet the client's expectations.
Work history

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Skills

Skills

  • Data Entry
  • Email Communication
  • Graphic Design
  • Adobe Premiere Pro
  • Market Research
  • Dropshipping
  • Video Editing
  • Customer Service
  • Social Media Management
  • Phone Support