Oluchi A. Status: Offline
IkejaNigeria
100% Job Success

Exceptional Customer Service Specialist | Email | Phone | Chat Support

Are you dealing with difficult customer service situations and feeling the pressure to keep consumers satisfied? I understand your frustration and am here to help. With over seven years of experience in inbound, outbound, and social media interactions, I specialize in tackling customers' problems head-on. My Upwork Skill Certification speaks much about my customer service experience. I focus on your client's needs by using a client-centric approach, empathy, and excellent communication skills. I constantly seek improvement and am keen to adapt and grow with your organization. My knowledge extends to tools such as Salesforce, allowing personalized consumer interactions. Additionally, I possess deep insights into the banking industry, ensuring tailored solutions for your specific needs. Core Competencies: Customer Retention Multichannel Support (Email, Phone, Live Chat) Social Media Engagement Empathy and Conflict Resolution Problem-Solving Impeccable Communication Multitasking Accurate Data Entry Proficient in Tools: Salesforce Instagram Facebook Twitter Sprout Social Are you ready to enhance your overall customer service experience? Let us make it happen together. Whether it's increasing customer satisfaction, optimizing communication channels, or resolving problems quickly, I'm here to help you every step of the way. Please send me a direct message now to get started on your project.
Work history

Oluchi A. has more jobs. Create an account to review them
Skills

Skills

  • Phone Support
  • Email Support
  • Customer Service
  • Customer Retention
  • Voice Recording
  • Voice Acting
  • Voice-Over Recording
  • Social Customer Service
  • Customer Onboarding

Testimonials

Endorsements from past clients

"I enjoyed working with Oluchi and came to know her as a valuable asset to any team. She’s honest, hard working, dependable, full of knowledge with impressive skills that command positive results. Beyond that, Oluchi has always been an absolute joy to work with. She is a true team player. Without any doubt I confidently recommend her."

Johnbull P.
Jun 2022

Verified


"Oluchi A. was asked to do some tasks in the company I work with and she did an excellent job. She was able to use her skills to solve some problems. She is reliable and hardworking. I recommend her. "

Tolulope T.
Jun 2022

Verified


"I worked under Oluchi’s leadership in Stanbic IBTC contact center in 2016-2017. She was a great leader and was known for being thorough and diligent. Oluchi would place herself to fill in to cover for the team’s weaknesses. Her love for customer service and service to her team was evident at all times. She is a force to reckon with and any team would be lucky to have her. "

Favour O.
Jun 2022

Verified


"Oluchi and I worked in the same organization for about five years, she was with the Customer Care Unit which is responsible to handle customers complaints, educating customers' on every product of the Bank among other deliverables. Oluchi is a professional who brings her knowledge to bear on the job; she is quite knowledgeable in customer service related issues and customers expectation management. Also, she has good communication skills coupled with ability to consistently deliver within timelines. "

Olawale A. | Reconciliation Specialist
Jun 2022

Verified