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Brahyan M. Status: Offline
Pereira, Colombia
100% Job Success
Top Rated Plus

Bilingual Customer Tech Support Expert

If you´re here is because you need one of the following skills on your next advocate: ✔Customer service representative with fast email response, chat support availability, and excellent customer care skills ✔Supervising experience with KPI knowledge related to the BPO industry ✔Customer satisfaction specialist ✔Virtual assistance ✔Data entry ✔App reviews (Replying to feedback on both App Store and Play Store) My name is Brahyan Marin a passionate cowboy feeling ready to give his 110% in the projects to come. I like meeting new people, hanging out with friends, and making every minute a memorable moment. I almost forgot about the BBQ, beers, and friends. This is one of the best combinations in life. Regarding my background, I need to tell you that I have been working in the customer service industry for over 4 years and a half. I started as an advocate, then I was promoted to quality analyst. Lastly, I ended up being a supervisor for email, chat, and call inbound teams for nearly a year. Needless to mention that during this time I ensure a fast email response, outstanding chat concurrency, and ACD and call AHT always in the target. All these were achieved without affecting the customer service rating. I know how to work under pressure, follow guidelines, proper time management, aware of how to use soft skills when talking with customers. I take very seriously my job and give the best of myself to ensure client satisfaction. Always punctual, disciplined, fast, and efficient. I am interested in learning new things every day and very autonomous. After being trained or receiving instructions, I will work with little or without supervision and provide great results. I may have a long list of the things I learned working in the BPO industry which I´d like to share with you. Let´s schedule a meeting so we can get to know better. I will be attentive to the invitation. BTW, I live in a quiet home where I have an office setup with a good internet connection. No kids or pets.
Work history
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Skills

Skills

  • Email Support
  • Zendesk
  • Phone Support
  • Data Entry
  • Order Fulfillment
  • Product Knowledge
  • Shopify
  • Chat & Messaging Software
  • Marketing
  • General Transcription

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