Horacio A.
Tijuana, Mexico
100%
Job Success
Top Rated Plus
Systems and support engineer
$12.00/hr
Profile
Honest and dedicated up for any challenge. Easy to work with, productivity and goal oriented based on function given. I enjoy to maintain my knowledge base up to date enabling me to help others better.
Have a vast experience in customer service call centers and infrastructure. more than eight years of experience in computer networking and configuration for end users of Internet service providers like verizon HSI copper lines and Verizon fios Fiber optic lines, working skills include but are not limited to remote configuration of DSL modems, routers, managed switches, diagnostic and monitoring of networks and style NOC ticketing systes.
Ample experience in Wi-Fi technologies and implementations, support and installation for ubiquity, Meraki, ruckus and switches and access points.
Cisco Meraki certified and ample knowledge on computer networking for wireless implementations.
People skills
Interpretation of technical manuals
Teamwork and adaptability training.
Computer skills PC, Microsoft Office suite y general use of operating systems.
English (100% spoken and written)
Spanish (100% spoken and written)
Computer networking and diagnosis
Chat and email helpdesk
Personal information
Civil status single
Resident of Tijuana city since 2001
Availability 10PM - 11AM PST
Work History
Systems & Support Technician - Level 3 / L3 Agent
Mar 8, 2021
5.00
Sep 12, 2020
-
"Horacio has done a phenomenal job, and has accepted a new role on our behalf."
Private earnings
Bilingual Help-Desk Specialist, the role is focused on providing system support for all users.
Jul 26, 2022
-
Present
Job in progress
Private earnings
Horacio A. has more jobs. Create an account to review them
Portfolio
My client Implemented an upsale referal system and requested that managed team assited with sales connections.
Generated a quota per agent and submited to tie to bonus, provided upsell coaching to agents and rediness clases.
Was able to get 80% of specialist over the goal in 3 months
Entire team exceeded the team goal by 150%.
Want to see more? Create Account
Skills
- Email Communication
- Technical Support
- Data Entry
- Management Skills
- Network Administration
- Ubiquiti
- MikroTik RouterOS
- Cisco Certified Network Associate
- PCI DSS
- Wireless Network Implementation
- Hospitality
- Network Equipment
Horacio A.
Tijuana, Mexico
100%
Job Success
Top Rated Plus
5
Total Jobs
15,601
Total Hours
Systems and support engineer
Specializes in$12.00/hr
Profile
Honest and dedicated up for any challenge. Easy to work with, productivity and goal oriented based on function given. I enjoy to maintain my knowledge base up to date enabling me to help others better.
Have a vast experience in customer service call centers and infrastructure. more than eight years of experience in computer networking and configuration for end users of Internet service providers like verizon HSI copper lines and Verizon fios Fiber optic lines, working skills include but are not limited to remote configuration of DSL modems, routers, managed switches, diagnostic and monitoring of networks and style NOC ticketing systes.
Ample experience in Wi-Fi technologies and implementations, support and installation for ubiquity, Meraki, ruckus and switches and access points.
Cisco Meraki certified and ample knowledge on computer networking for wireless implementations.
People skills
Interpretation of technical manuals
Teamwork and adaptability training.
Computer skills PC, Microsoft Office suite y general use of operating systems.
English (100% spoken and written)
Spanish (100% spoken and written)
Computer networking and diagnosis
Chat and email helpdesk
Personal information
Civil status single
Resident of Tijuana city since 2001
Availability 10PM - 11AM PST
Work History
Systems & Support Technician - Level 3 / L3 Agent
Mar 8, 2021
5.00
Sep 12, 2020
-
"Horacio has done a phenomenal job, and has accepted a new role on our behalf."
Private earnings
Bilingual Help-Desk Specialist, the role is focused on providing system support for all users.
Jul 26, 2022
-
Present
Job in progress
Private earnings
Horacio A. has more jobs. Create an account to review them
Portfolio
My client Implemented an upsale referal system and requested that managed team assited with sales connections.
Generated a quota per agent and submited to tie to bonus, provided upsell coaching to agents and rediness clases.
Was able to get 80% of specialist over the goal in 3 months
Entire team exceeded the team goal by 150%.
Want to see more? Create Account
Skills
- Email Communication
- Technical Support
- Data Entry
- Management Skills
- Network Administration
- Ubiquiti
- MikroTik RouterOS
- Cisco Certified Network Associate
- PCI DSS
- Wireless Network Implementation
- Hospitality
- Network Equipment
Hours per week
More than 30 hrs/week