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Horacio A.

Horacio A.

Tijuana, Mexico
Job Success
Top Rated Plus

Systems and support engineer

Profile Honest and dedicated up for any challenge. Easy to work with, productivity and goal oriented based on function given. I enjoy to maintain my knowledge base up to date enabling me to help others better. Have a vast experience in customer service call centers and infrastructure. more than eight years of experience in computer networking and configuration for end users of Internet service providers like verizon HSI copper lines and Verizon fios Fiber optic lines, working skills include but are not limited to remote configuration of DSL modems, routers, managed switches, diagnostic and monitoring of networks and style NOC ticketing systes. Ample experience in Wi-Fi technologies and implementations, support and installation for ubiquity, Meraki, ruckus and switches and access points. Cisco Meraki certified and ample knowledge on computer networking for wireless implementations. People skills Interpretation of technical manuals Teamwork and adaptability training. Computer skills PC, Microsoft Office suite y general use of operating systems. English (100% spoken and written) Spanish (100% spoken and written) Computer networking and diagnosis Chat and email helpdesk Personal information Civil status single Resident of Tijuana city since 2001 Availability 10PM - 11AM PST
Rating is 5 out of 5.
5.00 Sep 12, 2020 - Mar 8, 2021

"Horacio has done a phenomenal job, and has accepted a new role on our behalf."

Private earnings
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Portfolio

My client Implemented an upsale referal system and requested that managed team assited with sales connections. Generated a quota per agent and submited to tie to bonus, provided upsell coaching to agents and rediness clases. Was able to get 80% of specialist over the goal in 3 months Entire team exceeded the team goal by 150%.
Upsel Sales campaing (call center)
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Skills

Horacio A.

Horacio A.

Tijuana, Mexico
Job Success
Top Rated Plus
5
Total Jobs
15,601
Total Hours

Systems and support engineer

Specializes in
Profile Honest and dedicated up for any challenge. Easy to work with, productivity and goal oriented based on function given. I enjoy to maintain my knowledge base up to date enabling me to help others better. Have a vast experience in customer service call centers and infrastructure. more than eight years of experience in computer networking and configuration for end users of Internet service providers like verizon HSI copper lines and Verizon fios Fiber optic lines, working skills include but are not limited to remote configuration of DSL modems, routers, managed switches, diagnostic and monitoring of networks and style NOC ticketing systes. Ample experience in Wi-Fi technologies and implementations, support and installation for ubiquity, Meraki, ruckus and switches and access points. Cisco Meraki certified and ample knowledge on computer networking for wireless implementations. People skills Interpretation of technical manuals Teamwork and adaptability training. Computer skills PC, Microsoft Office suite y general use of operating systems. English (100% spoken and written) Spanish (100% spoken and written) Computer networking and diagnosis Chat and email helpdesk Personal information Civil status single Resident of Tijuana city since 2001 Availability 10PM - 11AM PST
Rating is 5 out of 5.
5.00 Sep 12, 2020 - Mar 8, 2021

"Horacio has done a phenomenal job, and has accepted a new role on our behalf."

Private earnings
Horacio A. has more jobs. Create an account to review them

Portfolio

My client Implemented an upsale referal system and requested that managed team assited with sales connections. Generated a quota per agent and submited to tie to bonus, provided upsell coaching to agents and rediness clases. Was able to get 80% of specialist over the goal in 3 months Entire team exceeded the team goal by 150%.
Upsel Sales campaing (call center)
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Skills

More than 30 hrs/week

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