Hire the Best Fraud Analysts
in the United Kingdom

I am a Customer Success and Technical Support Specialist with 9+ years of experience helping customers get the most value from digital products and services. My focus is on building strong customer relationships, resolving issues efficiently, improving customer satisfaction, and supporting long-term retention. Throughout my career, I have worked with global companies across SaaS, fintech, telecommunications, and digital platforms. I supported Google products including Family Link, Google Pay, and Google Play through Subject Matter Expert roles. I handled complex escalations, coached team members, identified process improvements, and worked closely with engineering teams to resolve customer-impacting issues. I can help with: • Customer Success and account support • Customer onboarding from start to finish • Relationship management and customer retention • Technical support for software, apps, payments, and digital services • Customer communication via email, chat, and calls • Direct calls with customer to complete onboarding • Knowledge base articles, SOPs, and process documentation • CRM management, reporting, and workflow optimisation Tools and platforms: Zendesk, Salesforce, Google Workspace, Slack, Verint, Microsoft Office Suite, Jira, Buganizer, and various customer support and reporting platforms.

Want real SEO results, better Google rankings, more AI citations, and more traffic? 📊 I create SEO audits and strategies that *actually* work for Google and LLMs. Based in the UK, I have 10+ years of experience helping websites improve their rankings and turn clicks into revenue. I handle all things Search Engine Optimization and digital marketing. Google SEO, On-page SEO, off-page SEO, SEO for AI (also called AEO or GEO) full audits, and link building that delivers real results. If your site’s not showing up on Google or traffic has dropped, I’ll fix that with a clear strategy. As an SEO expert, here's what I have to offer: ✔️ Technical SEO ✔️ AI SEO (AEO/GEO) for LLMs ✔️ Detailed SEO audits ✔️ On-page and off-page SEO ✔️ Clear and fast communication ✔️ SEO writing and content creation ✔️ Improve website speed and performance ✔️ Keyword Research & Competitive Analysis ✔️ GEO and AI SEO to rank on LLMs like ChatGPT ✔️ Link building from authoritative, high-quality domains I can do SEO for WordPress, Wix, Shopify, SquareSpace, Ecommerce, as well as local SEO for your local rankings and GMB/GBP listings. I use the following SEO tools: Ahrefs, SEMrush, Moz, Bing Webmaster Tools, Google Analytics (GA4), Google Search Console, Keysearch, Yoast SEO, RankMath SEO, Wix, Screaming Frog SEO Spider, Surfer SEO. You can expect better mentions and citations for ChatGPT, Claude, Gemini, Google's AI Overviews and AI Mode, Perplexity, Grok, DeepSeek, and more. These are some industries I worked with: - Finance - Tech & SaaS - Travel & Hospitality - Real Estate - Health & Wellness - Education - Food & Beverage - Media & Entertainment - E-commerce SEO - Website Design - Sports & Fitness I’ve helped blogs, eCommerce sites, service businesses, and learning centers double their organic traffic and boost their revenue in competitive niches. I'm available if you have any questions or are ready to start with a full SEO audit. If you need someone who knows what they’re doing and can actually get results, let’s talk. 🕒 Last updated: 26/08/2026

You’ve got a great product or service. But something’s not quite clicking when it comes to sales. It’s not that your offer is weak. It’s just not connecting with potential customers. I specialise in copy that converts. And I do a few things to make sure the copy I write for you hits the mark. First, I do some deep research on your target audience. I trawl through forums, LinkedIn profiles and reviews written by your customers, or people like them. This reveals the problems and concerns your audience faces. And the language they use and respond to. Second, I learn all about your product or service. This uncovers answers to the questions on your prospect’s minds. Before I was a copywriter, I worked as a Counter Fraud Analyst. That job was all about research and making connections. I built on that knowledge by taking a $1500 copywriting-specific course on market research. This allows me to connect with your prospects in a meaningful way. When you’ve got the solution that your target market is looking for, empathy is a very effective and genuine way of driving your message home. What I do: ✔️ Sales pages and landing pages that turn browsers into buyers ✔️ Email sequences that build relationships and drive sales ✔️ Meta ads - creative strategies optimised for the Andromeda update Who I work with: ✅ Course creators, coaches, consultants, entrepreneurs and business owners who value strategy ✅ Clients who see marketing as an investment rather than an expense ✅ Clients who want to break away from guesswork and copy that sounds good but is ineffective Who shouldn’t hire me: ⛔️ Clients looking for the cheapest option ⛔️ Anyone looking for AI-level copy Message me with a short brief and I’ll let you know if I can help.

Experience Includes: 💼 Cybersecurity Governance, Compliance & Risk Management Expert | 5+ Years of Experience I help organizations achieve and maintain top-tier security certifications, reduce cyber risk, and strengthen governance processes — from C-suite strategy to hands-on remediation. My background spans Cyber Essentials, PCI/DSS, Risk Management, CIS Controls, Internal Audit, and Vulnerability Management, with proven results for organizations of over 3,000 employees. ⸻ Core Expertise & Achievements 🔐 Cyber Essentials Certification • Successfully led Cyber Essentials certification for 3,000+ staff. • Implemented required security controls and changes to meet certification standards. • Delivered clear, concise presentations to C-suite executives to ensure buy-in and smooth execution. 💳 PCI/DSS Compliance • Achieved full PCI/DSS certification for a large organization. • Aligned processes, systems, and staff training to meet PCI/DSS requirements. 📊 Risk Management • Managed and maintained the IT Risk Register in collaboration with risk owners. • Led quarterly risk review meetings with the C-suite and stakeholders. • Developed and maintained IT risk policies, standards, and long-term security strategies. 🛡 Vulnerability Management (Rapid7 & Qualys) • Conducted weekly Qualys scans and reported on vulnerabilities. • Used Rapid7 to detect and mitigate website and server threats quickly. ✅ CIS Controls Implementation • Monitored and maintained CIS Controls using CrowdStrike Falcon and other security tools. • Managed remediation from low to critical severity vulnerabilities, working closely with infrastructure teams. 🏢 Security Reviews for Small Businesses • Conducted on-site security reviews across the UK, ensuring alignment with global security standards. • Provided governance and compliance guidance to operational companies. • Used Monday.com for structured review tracking and progress reporting. 🔍 Internal Audit & Compliance • Acted as the primary point of contact for Internal Audit on security matters. • Collected evidence for 75+ assessed controls and ensured timely audit action completion. • Maintained ongoing compliance with Group Audit requirements and industry standards. 📑 Governance & Policy Development • Created and maintained governance policies, compliance standards, and IT strategies. • Served as a trusted advisor to IT teams and business leaders on risk and governance issues. • Maintained gap analyses against global security standards and reviewed third-party security requirements/contracts. ⸻ Why Clients Hire Me: • Proven track record delivering compliance and certification for large organizations. • Strong communicator who can bridge the gap between technical teams and business leadership. • Detail-oriented, process-driven, and proactive in identifying and mitigating risks. 💬 Let’s work together to strengthen your organization’s security posture and compliance — without slowing down your business operations.