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I am a Customer Success and Technical Support Specialist with 9+ years of experience helping customers get the most value from digital products and services. My focus is on building strong customer relationships, resolving issues efficiently, improving customer satisfaction, and supporting long-term retention. Throughout my career, I have worked with global companies across SaaS, fintech, telecommunications, and digital platforms. I supported Google products including Family Link, Google Pay, and Google Play through Subject Matter Expert roles. I handled complex escalations, coached team members, identified process improvements, and worked closely with engineering teams to resolve customer-impacting issues. I can help with: • Customer Success and account support • Customer onboarding from start to finish • Relationship management and customer retention • Technical support for software, apps, payments, and digital services • Customer communication via email, chat, and calls • Direct calls with customer to complete onboarding • Knowledge base articles, SOPs, and process documentation • CRM management, reporting, and workflow optimisation Tools and platforms: Zendesk, Salesforce, Google Workspace, Slack, Verint, Microsoft Office Suite, Jira, Buganizer, and various customer support and reporting platforms.

Want real SEO results, better Google rankings, more traffic? 📊 I create SEO audits and strategies that *actually* work for Google and LLMs. Based in the UK, I have 10+ years of experience helping websites improve their rankings and turn clicks into revenue. I handle all things Search Engine Optimization and digital marketing. Google SEO, On-page SEO, off-page SEO, full audits, and link building that delivers real results. If your site’s not showing up on Google or traffic has tanked, I’ll fix that with search engine optimization. As an SEO expert, here's what I have to offer: ✔️ Technical SEO ✔️ AI SEO for LLMs ✔️ Detailed SEO audits ✔️ On-page and off-page SEO ✔️ Clear and fast communication ✔️ SEO writing and content creation ✔️ Improve website speed and performance ✔️ Keyword Research & Competitive Analysis ✔️ GEO and AI SEO to rank on LLMs like ChatGPT ✔️ Link building from authoritative, high-quality domains I can do SEO for WordPress, Shopify, SquareSpace, Ecommerce, as well as local SEO for your local rankings and GMB listings. I use the following SEO tools: Ahrefs, SEMrush, Moz, Bing Webmaster Tools, Google Analytics (GA4), Google Search Console, Keysearch, Yoast SEO, RankMath SEO, Wix, Screaming Frog SEO Spider, Surfer SEO. These are some industries I worked with: - Finance - Tech & SaaS - Travel & Hospitality - Real Estate - Health & Wellness - Education - Food & Beverage - Media & Entertainment - E-commerce SEO - Website Design - Sports & Fitness I’ve helped blogs, eCommerce sites, and service businesses double their organic traffic and boost their revenue in competitive niches. Let me know if you have any questions and let's start with a full SEO audit. If you need someone who knows what they’re doing and can actually get results, let’s talk. 🕒 Last updated: 13/10/2025

Experience Includes: 💼 Cybersecurity Governance, Compliance & Risk Management Expert | 5+ Years of Experience I help organizations achieve and maintain top-tier security certifications, reduce cyber risk, and strengthen governance processes — from C-suite strategy to hands-on remediation. My background spans Cyber Essentials, PCI/DSS, Risk Management, CIS Controls, Internal Audit, and Vulnerability Management, with proven results for organizations of over 3,000 employees. ⸻ Core Expertise & Achievements 🔐 Cyber Essentials Certification • Successfully led Cyber Essentials certification for 3,000+ staff. • Implemented required security controls and changes to meet certification standards. • Delivered clear, concise presentations to C-suite executives to ensure buy-in and smooth execution. 💳 PCI/DSS Compliance • Achieved full PCI/DSS certification for a large organization. • Aligned processes, systems, and staff training to meet PCI/DSS requirements. 📊 Risk Management • Managed and maintained the IT Risk Register in collaboration with risk owners. • Led quarterly risk review meetings with the C-suite and stakeholders. • Developed and maintained IT risk policies, standards, and long-term security strategies. 🛡 Vulnerability Management (Rapid7 & Qualys) • Conducted weekly Qualys scans and reported on vulnerabilities. • Used Rapid7 to detect and mitigate website and server threats quickly. ✅ CIS Controls Implementation • Monitored and maintained CIS Controls using CrowdStrike Falcon and other security tools. • Managed remediation from low to critical severity vulnerabilities, working closely with infrastructure teams. 🏢 Security Reviews for Small Businesses • Conducted on-site security reviews across the UK, ensuring alignment with global security standards. • Provided governance and compliance guidance to operational companies. • Used Monday.com for structured review tracking and progress reporting. 🔍 Internal Audit & Compliance • Acted as the primary point of contact for Internal Audit on security matters. • Collected evidence for 75+ assessed controls and ensured timely audit action completion. • Maintained ongoing compliance with Group Audit requirements and industry standards. 📑 Governance & Policy Development • Created and maintained governance policies, compliance standards, and IT strategies. • Served as a trusted advisor to IT teams and business leaders on risk and governance issues. • Maintained gap analyses against global security standards and reviewed third-party security requirements/contracts. ⸻ Why Clients Hire Me: • Proven track record delivering compliance and certification for large organizations. • Strong communicator who can bridge the gap between technical teams and business leadership. • Detail-oriented, process-driven, and proactive in identifying and mitigating risks. 💬 Let’s work together to strengthen your organization’s security posture and compliance — without slowing down your business operations.

Type speed of 65 to 80 WPM 12 year experience in banking, 5 years in management. Enjoy creative writing looking to develop skills in this area Research projects Data entry and analytics Customer service and complaints Interested in developing AI skills Audio recording

If you’re a business owner looking for content that turns prospects into customers, I can help. In fact, if you’re looking for content that truly serves your audience, I’m probably one of the few people on this site who can deliver what you’re after. That’s a bold claim, but let me explain. My name’s Gary, and I specialise in digital marketing content for businesses and startups like yours. That means engaging, well-researched blog posts that slot neatly into your existing content marketing strategy. My qualifications include: ✅ Digital Marketer Certified Content Marketing Specialist ✅ Digital Marketer Certified Direct-Response Copywriting Specialist Plenty of content writers will deliver the word count you’re after. It may even be well-written. But what effect will those words have? Will you get the traffic you’re after? Or the leads you need? Here are three mistakes content writers commonly make: ❎ They fail to provide content that helps your audience reach their goals. This often comes down to a lack of research. ❎ They write content that dates quickly. You want evergreen content that drives traffic for years, not days. ❎ They don't include an appropriate call to action. Content writing is not direct-response copywriting, but it should still move readers through the customer journey. What do you want them to do when they finish reading? When you work with me, first we’ll get on a 15-minute call where I’ll ask about your business, your customers and the goal of your content. After that, I’ll send you a tailored questionnaire. This ensures I have everything I need to write tightly focused content that meets your needs. I’ll only work with you if I’m confident we’ll work well together. The discovery call and questionnaire will help me make that decision. So, if you’d like to see how I can help you genuinely connect with your prospects, click the ‘Contact’ button to get in touch. I look forward to working with you! Gary